Customer Helpdesk Coordinator

• Product Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience.
• Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction.
• System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
• Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
• Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
• Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company’s values and standards.

Applicants must have recent experience in a customer service telephone-based role., * 12+ months’ experience in Customer Service or Product Support

• Confident using Microsoft Word, Excel, and PowerPoint
• Strong communication
• Great prioritisation
• Proactive problem-solving
• Calm under pressure

Pulled from the full job description

• Annual leave
• Free parking
• Private medical insurance
• Canteen
• On-site parking, Benefits: Private medical insurance, 20 days of annual leave plus bank holidays, Access to exclusive discounts, Free on-site parking, Company canteen