Helpdesk Co-ordinator

• To determine required response level to breakdown calls and reported defects.
• Respond to calls within expected timescales.
• To ensure that suppliers work efficiently and cost effectively.
• Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
• Updating Operations Team with completion times for repair work.
• Reporting details on handovers and the Fleet System.
• To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
• To update Fleet System with breakdowns, defects and purchase orders.

• Experience in a similar role and environment.
• Competency MS Packages - Excel, Word and Outlook etc.
• Good level of numeracy and literacy.
• Attention to detail and a high level of accuracy with a keen eye for detail.

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme
• Company pension, * Annual Leave - 24 days plus the bank holidays pro rata.
• Pension scheme - 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!