Sustaining Software Engineering Manager

Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development., * Team Leadership & Growth: Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.

• Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
• Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.
• Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
• Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
• Regulatory Compliance: Ensure all software maintenance releases adhere to Cadwell’s Quality Management System (QMS) and contribute to its necessary refinements/changes.
• Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.

Do you have a valid Driver’s License license?, Do you have experience in Technical troubleshooting support?, Do you have a Bachelor’s degree?, * Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering

• Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
• Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
• Thorough Knowledge: Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
• Thorough Knowledge: Technical Proficiency in C#, SQL, and desktop software development, * Required: Bachelor’s degree in Computer Science or related field.
• Required: 3+ years of experience in software engineering management or a high-level technical leadership role.
• Required: Strong background in troubleshooting complex, multi-component software systems.
• Preferred: Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.

Physical Requirements And Working Conditions:

• Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
• Use of computer
• Occasional travel required (approximately 5-10%); must be able to obtain necessary travel documents, and possess a valid driver’s license and active vehicle insurance. Travel may include visits to company headquarters or customer sites, typically no more than once per quarter.
• May be required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks; terms of federal contracts may require US citizenship only.