Menu Release Manager QSR

Role Overview: The Menu Release Manager is responsible for planning, configuring, validating, and deploying menu changes across all digital and instore systems. This includes POS (Aloha), mobile app, web ordering, loyalty, kiosks, and thirdparty delivery platforms. The role sits at the intersection of technology, operations, marketing, and digital guest experience, ensuring menu accuracy, timely releases, and strong merchandising impact., Menu Configuration & Release Execution

• Administer approved menus, pricing, and item configurations across POS (Aloha), Aloha Menu, Altametrics, MBDP, and Restaurant Admin Portal.
• Lead execution of menu releases across all digital platforms (app, web, kiosks, delivery).
• Ensure product availability, categorization, and merchandising align with brand strategy.
• Manage menu exceptions, promotions, discounts, coupons, and limitedtime offers.

CrossFunctional Collaboration

• Act as liaison between brand teams, digital teams, operations, and IT..
• Coordinate with thirdparty delivery integrators (e.g., ItsaCheckmate) for menu updates.

Operational Readiness

• Provide execution guides for new product rollouts, including product handling, recipes, POS info, and purchasing details.
• Ensure franchisees and operators receive clear communication and training materials.
• Support field teams with escalations related to menu configuration or digital ordering.

Data, Reporting & Optimization

• Use analytics tools to monitor menu performance and identify optimization opportunities.
• Share insights with crossfunctional teams to improve conversion, traffic, and digital engagement.
• Stay current with digital best practices, competitive trends, and QSR menu innovation.

• Strong understanding of QSR POS systems (Aloha preferred).
• Experience with digital menu management, online ordering, and delivery integrations.
• Project management excellence; ability to manage multiple releases simultaneously.
• Analytical skills with proficiency in Excel, PowerPoint, and web analytics tools.
• Strong communication skills for crossfunctional coordination.
• Ability to translate business objectives into menu configuration requirements., * Bachelor s degree required, advanced degree preferred.
• 3 5+ years of experience in QSR, digital menu management, POS administration, or digital merchandising.
• Experience in crossfunctional project teams and ownership of subprojects., * Deep familiarity with highvolume beverage/food QSR operations.
• Comfortable working in fastpaced release cycles (weekly/monthly menu updates).
• Strong digital merchandising instincts understands how menu layout drives conversion.