IT Technician III

Under limited supervision, the IT Technician III will assist internal and external users with regards to the PERS website, printers, email, phones, etc.

Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.

Perform related duties as assigned., Performs as a Help Desk technician and will assist internal and external users with various problems, e.g., website, system, network, applications, email, printers, and phones by determining the nature of the problem and distributing work orders to the proper teams. The incumbent will be required to ensure all outgoing bank transfers and checks are processed on time; provide customer service in a professional manner; create and maintain specific records and documentation pertinent to PERS computer systems and programs; perform required maintenance on printers; prioritize jobs and workload based on time commitments and hardware resources; provide quality control of jobs to ensure they are executed correctly; troubleshoot and analyze problems to determine if they can be corrected by the operator or if a higher-level IT staff member must be involved; set up new user workstations, phones, and peripherals; generates reports for staff; perform recurring tasks, data uploads/downloads, backups, data restores and any additional duties as assigned.

SKILLS & ABILITIES:

General knowledge of departmental policies and procedures related to help desk support. Ability to identify and correct hardware and software problems; provide effective customer service to users; communicate effectively verbally and in writing; upgrade hardware components on the base unit; establish and maintain effective working relationships with others; and interview users to identify needs and resolve workstation and server issues.

Do you have a High school diploma or GED?, Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above., * Help Desk: 2 years (Required)

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance, The position is the equivalent of a Grade 30 in classified services, which has an annual salary of $52,200 to $76,608 (employee/employer paid retirement) based upon experience and qualifications. Benefits include paid holidays, annual leave, sick leave, and health insurance., * 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance