Voice Remote L2 Technician

We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk support ., * Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints

• Perform service for installs, cutovers, troubleshooting, and service requests
• Work remote help desk tickets, including:
• Voice tickets (IP Office, ITC Cloud, hosted platforms)
• Tier 1-2 desktop support
• General client issues as assigned
• Document all work and resolve issues efficiently in ConnectWise Manage
• Communicate effectively with clients and deliver professional support experiences
• Ensure accurate time entry, ticket notes, and follow-up actions

Do you have experience in VoIP?, This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support., * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

• Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
• Strong client service and communication skills

Preferred Certifications (nice to have)

• CompTIA A+, Network+
• Avaya IP Office ACIS/ACSS
• SIP/VoIP certifications (e.g., SIP School SSCA)
• NetSapiens or 8x8 platform training

2.62.6 out of 5 stars Remote $55,000 - $65,000 a year - Full-time, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k