ServiceNow Architect - Fin. Services Operations / Solution Architect

The Ask? Client is looking for a ServiceNow Architect - Fin. Services Operations / Solution Architect to partners closely with business stakeholders, Enterprise Architecture, and engineering teams. This individual will define architectural direction, own platform health and performance, influence governance decisions, and communicate solutions effectively to both technical and non-technical audiences-including presenting and demonstrating solutions to business-line leaders., + Serve as the primary architect for the ServiceNow CSMNOW platform, designing system-level and integrated solutions that address complex business needs.

• Collaborate with business-line stakeholders to gather requirements, interpret needs, and determine how the ServiceNow platform can best support desired outcomes.
• Translate business problems into scalable, secure, and automation-driven architectures, prioritizing out-of-the-box (OOB) capabilities where appropriate.
• Design high-level solutions with an understanding of dependent systems, integrations, and enterprise service management processes.

• Formulate and communicate architectural vision, principles, and design objectives to diverse audiences, including senior business stakeholders.

• Technical Ownership & Platform Accountability
• Act as the ServiceNow Technical Owner, accountable for the overall health, stability, and evolution of the CSMNOW platform.
• Own and execute all technical owner responsibilities in alignment with bank policy, including timely completion of assignments and audits.
• Manage biannual platform upgrades and monthly patching, ensuring minimal disruption and alignment with business schedules.
• Publish upgrade, patching, and maintenance schedules at least two months in advance and manage conflicts within established timeframes.

• Schedule, execute, and validate quarterly disaster recovery (DR) exercises.

• Platform Health, Performance & Reliability *

• Ensure platform performance is stable and meets or exceeds industry standards.
• Maintain platform health targets:
• Security score of 95% or higher
• Manageability, upgradeability, UX, and performance scores of 90% or higher
• Establish and maintain proactive monitoring using Instance Observer and Event Management to detect and address performance or availability issues.
• Ensure platform services meet a 90% Service Level Objective (SLO).
• Keep plugins and platform services current, reviewing and applying updates monthly.

• Expertise as a ServiceNow Architect or Platform Owner in an enterprise environment.
• 6+ years of engineering experience in ServiceNow implementations
• Experience implementing ServiceNow’’s CSM (FSO preferably) instance and integrating with ITSM.
• ServiceNow Certifications - CSA, CAD, CIS - ITSM, CIS-CSM
• Architect level ServiceNow certification like CMA (preferred) or CTA.
• Experience in information management, hardware infrastructure, and information security architecture.
• Extensive experience with:
• Service-oriented architecture (SOA)
• IT standards, policies, and procedures
• Application delivery processes
• Business process modeling
• Product and vendor evaluation

• Information security management

• Strong ability to influence without authority and operate effectively in a matrix organization.

At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.