IT Support Technician

Prep Charter is seeking a reliable and motivated IT Support Technician I to join our school’s

technology team. This role is ideal for someone with strong foundational IT skills who enjoys

working in a fast-paced educational environment supporting both staff and students.

The technician will be responsible for day-to-day technical support, device maintenance, and

assisting with the management of school technology systems.

Key Responsibilities

• Provide break/fix support for student and staff devices, including Chromebooks and

Windows laptops

• Troubleshoot and resolve issues related to hardware, operating systems, and

peripherals

• Support and maintain Google Workspace for Education, including basic administration

within Google Admin Console

• Assist users with Microsoft Office and Google Apps (Docs, Sheets, Slides, Drive, etc.)

• Set up, image, deploy, and maintain devices for students and staff

• Manage inventory and asset tracking of school technology equipment

• Provide technical support during school events and high-demand periods (e.g., testing,

onboarding)

• Collaborate with the IT team on system improvements and ongoing projects

• Maintain clear documentation of issues, resolutions, and procedures

Do you have experience in Laptop (troubleshooting support)?, Do you have a Bachelor’s degree?, * Hands-on experience with device repair and troubleshooting, specifically Chromebooks

and PC laptops

• Working knowledge of Google Workspace for Education, including Google Admin

Console

• Experience troubleshooting desktop and cloud-based software, including Microsoft

Office and Google Apps

• Ability to lift and move equipment weighing 50+ pounds

• Strong problem-solving skills and attention to detail

• Excellent communication and customer service skills

Preferred Qualifications

• Prior experience working in a school or educational environment

• Familiarity with device management systems and basic networking concepts

• Experience with student information systems or educational technology platforms

• A+ Certification or a Bachelor’s degree in Information Technology

Work Environment & Expectations

• Active, hands-on role requiring movement throughout the building

• Frequent interaction with teachers, staff, and students

• Ability to prioritize tasks in a dynamic school setting

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• Paid time off, * Competitive salary, benefits, and retirement options

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement