IT Support Engineer

We are currently seeking a mid-level IT Support Consultant to join a fast-paced and collaborative environment supporting executive and internal users across the organization. This is a 12-month contract opportunity with strong potential for year-over-year extension, based onsite in New York City, requiring 5 days per week in the office., * Provide high-quality technical support to internal users and executive stakeholders

• Troubleshoot hardware, software, network connectivity, and mobile device issues
• Support Windows and macOS environments
• Manage and support MDM, antivirus, and endpoint management tools
• Configure and maintain user accounts, permissions, and access management systems
• Support technologies including Active Directory, Okta, Exchange/M365, and related SaaS platforms
• Set up and deploy laptops, mobile devices, peripherals, and collaboration tools
• Escalate and coordinate complex technical issues with internal infrastructure teams
• Document technical processes, user setups, and troubleshooting procedures
• Deliver a high-touch, customer-service-oriented support experience
• Provide occasional after-hours support when required

Do you have experience in macOS?, The ideal candidate will have strong hands-on technical support experience across Windows and macOS environments, excellent communication skills, and a proactive, customer-focused mindset. Experience within the pharmaceutical industry is highly advantageous., * 5+ years of hands-on IT support experience

• Strong experience supporting both Windows and macOS environments
• Experience with networking fundamentals, MDM solutions, and antivirus/security tools
• Working knowledge of:
• Active Directory
• Okta
• Microsoft Exchange / M365
• SaaS and cloud-based platforms
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently in a fast-paced onsite environment
• Previous experience within a pharmaceutical or regulated industry environment is a plus, * Windows: 5 years (Preferred)
• MacOS Server: 4 years (Preferred)
• IT support: 5 years (Required)

$50 - $55 an hour - Contract, * 12-month contract with strong potential for extension

• Onsite role - 5 days per week in New York City
• Competitive market rates available based on experience

Note: The client can not sponsor or work C2C through a third party employer at this time

Pay: $50.00 - $55.00 per hour

Expected hours: 40.0 per week