IT Support Technician

Our IT Support Technicians provide friendly, reliable first-line support to colleagues across the business. Acting as the go-to contact for IT queries, they resolve technical issues, keep users informed, and ensure support requests are handled efficiently and within agreed service levels., * Provide first-line support for all IT related incidents and service requests received through the IT helpdesk system, telephone, and remote support tools.

• Escalate complex issues to appropriate technical teams when needed.
• Monitor support tickets, ensuring timely responses, accurate updates, and clear documentation of troubleshooting activities and resolutions.
• Install, configure, deploy and troubleshoot IT hardware, software, and mobile devices.
• Provide first-line support for network, connectivity, and remote access issues, assisting with the troubleshooting of network infrastructure and user connections.
• Maintain accurate records of IT assets, stock levels, and equipment lifecycle activities.
• Deliver a professional, friendly, and customer-focused support experience.
• Participate in team meetings, projects, and service improvement initiatives.
• Support wider IT activities as required by the IT Support Manager., Keys supports people with complex needs to build stability, resilience, and a sense of belonging through Connected Support. We believe everyone has the right to live well and shape a life of their own. Through our national network of clinical, therapeutic, and education services, we provide flexible, personalised support for children and adults - delivered by expert multidisciplinary teams. There are no fixed pathways - just the right support, at the right time, to promote independence and re-enablement.

• Microsoft 365 administration and support.
• SharePoint administration or support experience.
• VMware or virtualisation knowledge.
• Additional networking knowledge and troubleshooting experience.
• Full UK driving licence.

Personal Attributes

• Customer-focused and approachable.
• Organised and detail oriented.
• Excellent communication and interpersonal skills.
• Positive attitude with a willingness to learn.
• Adaptable and able to work in a fast-paced environment.