Senior Support Engineer

With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.

What you’ll be doing:

• Providing 3rd Line support across a varied customer base
• Troubleshooting complex infrastructure, networking and Microsoft 365 issues
• Supporting cloud environments and migrations
• Managing and resolving escalated service desk tickets
• Supporting cybersecurity technologies and security best practices
• Assisting with project delivery and infrastructure upgrades
• Working with backup, disaster recovery and business continuity solutions
• Supporting endpoint, server and network environments
• Collaborating with internal technical teams to deliver exceptional customer outcomes

Technologies you’ll work with

The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including:

• Microsoft 365
• Azure Cloud Services
• Windows Server
• Active Directory
• Endpoint Security & Antivirus Solutions
• Network Infrastructure
• Backup & Disaster Recovery
• Microsoft Defender
• Cyber Security & Vulnerability Management
• Cloud Technologies and Managed Services, * Hybrid working model with only 3 days per week onsite
• Join an established and growing IT services organisation
• Work across cloud, infrastructure and cybersecurity projects
• Exposure to modern Microsoft technologies and security solutions
• Opportunity to develop technically within a highly experienced team
• Collaborative culture focused on service excellence and technical expertise

• Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role
• Strong Microsoft 365 administration experience
• Experience supporting Azure environments
• Knowledge of Windows Server and Active Directory
• Strong networking fundamentals
• Experience with backup and disaster recovery solutions
• Excellent troubleshooting and customer-facing skills
• Ability to manage and prioritise multiple technical issues

Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.