Laser Electronics Applications Engineer 1 or 2 - Sales

• Ask the right questions to understand client’s needs and goals, both technical and business. Accomplish this mostly remotely via email, phone and video calls.
• Guide new clients to the best fit product by learning about their needs and recommending which our of products will accomplish what they need. Know when to offer Product Variations.
• Imagine a customer setup in an optics lab or in the field and creatively ask the right questions to properly diagnose the problem and offer solutions. Simulate customer setups on the bench and provide accurate, complex troubleshooting and technical support.
• Work with the Account Manager to determine client’s technical challenges and the best strategy to earn each design win.
• Examine warranty claims and handle customer returns and exchanges. Our RMA rate is less than 0.1%!
• Communicate with excellent clarity both written and verbal to both US and international customers.
• Growth opportunities: Help engineering with new product testing, update data sheets, help design & test product variations. Potentially travel to the Photonics West Exhibition.

We’re looking for a Laser Electronics Applications Engineer to join our well-established team. We have earned sales through excellent customer service and strong relationships with customers and international distributors. We’re growing and need to expand our team. You’ll help laser engineers integrate our OEM drivers and temperature controllers into their systems or guide researchers on setting up our touchscreen instruments to run their experiments. We’ll train you to operate all WEI products and understand how they help laser engineers design high performing systems. This job is ideal for a Physics or Engineering graduate who wants to see a wide range of laser applications in action., * Requires a 2-year degree in a technical field or equivalent experience and two years experience in B2B customer service

• Understands and can troubleshoot basic electronic circuits and read schematics
• Familiarity with Labview programs and USB interface software a plus
• Excellent verbal and written communication skills

You’ll love working at Wavelength if you are…

• Satisfied by solving customer problems: You care about learning clients’ pain points and solving their technical challenges.
• A creative problem solver: You naturally can find the true root cause of a problem and use good judgment and creativity with the questions you ask.
• Good at building trust: You want the best outcome for the customer & this shows in every interaction.
• Curious: You like to learn what our customers are doing and how the right electronics can prove their new design is solid.
• A self-starter: You take initiative to improve systems and reach out to customers. You are able to work autonomously in a dynamic environment and manage shifting priorities.
• Principled: You maintain unparalleled integrity, confidentiality, discretion, and judgment. You own your mistakes.
• Personable: You are professional with both written and verbal communication. You are sociable and earn the trust of the team.
• Team player: You excel at working with cross-functional teams such as Manufacturing, Engineering, and Marketing.
• Playful: You have fun while working hard. We laugh and celebrate wins as a team.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Health savings account
• Paid holidays, Benefits include competitive wages, paid health insurance premiums (100% for employee AND dependents), HSA contribution, 401k, paid vacation, sick leave and holidays, and an excellent working environment., * 401(k)
• Health insurance
• Health savings account
• Paid time off