Help Desk Technician (Weekend Shift)

We are seeking a customer-focused Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a 4-day, 10-hour schedule over the weekend and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service., * Provide first-level technical support to end users via phone, email, and ticketing systems.

• Troubleshoot hardware, software, application, and account access issues.
• Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.
• Assist with user account administration, device setup, and general desktop support.
• Document incidents, resolutions, and escalate issues when necessary.
• Deliver a positive customer experience while maintaining strong communication with users and team members.

• 2-3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
• Experience supporting business users in an office environment.
• Working knowledge of Microsoft domain environments, Windows OS, Microsoft Office, Google Workspace, and desktop support concepts.
• Strong troubleshooting, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to learn new technologies quickly and adapt to changing priorities. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.