Desktop Support Technician II

At Client, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and growth opportunities., * Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable

• Provide deskside hardware and software support
• Update the asset management system of record where applicable
• Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)
• Perform hardware refresh of aging hardware with the new device based on the end user profile
• Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix
• Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

Our client is currently seeking a qualified Field Service Desktop Technician to join their team onsite in (3 days) Tulsa and (2 days) Okmulgee, OK (including Stillwater and Vinita as needed) and provide end-user support. The ideal candidate must have a valid license, car insurance, and personal reliable transportation as some driving will be required for this role., * Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks

• Experience working with incident management tools and software packages
• Knowledge and experience working with Windows 10 / 11
• Problem solving and analytical skills to understand the technical implications of business decisions and requests
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Must demonstrate active listening skills that can collect accurate and detailed information
• Capability to learn and support new applications
• Ability to defuse tense situations and focus on the issue at hand
• Verbal communication that is polished, professional, and easy to understand over the phone when needed
• Written communication is clear and concise, and includes proper grammar, spelling, and punctuation
• Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
• Must have excellent customer service skills and end-user support experience
• Ability to translate technical language into user-friendly information
• Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation
• Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders, * What are the TOP 2 required skills that candidates must have? Problem solving/analytical skills and excellent customer service
• How many overall years of experience should this person have? 3+ Years
• Do they need any specific certifications or education? No

• If contract to hire what is the conversion rate? $22-$26 per hour
• How many miles per day will the contractor be driving? If necessary, could be 100 (round-trip)
• What radius range should candidates be located from the job location? Within 20 miles
• How soon will the candidate review and interviews start? Immediately