Helpdesk Controller

· Receive and log maintenance requests via phone, email and client portals.

· Prioritise and allocate jobs to engineers and subcontractors.

· Coordinate engineer diaries and schedule planned maintenance visits.

· Keep customers updated on the progress of reactive works.

· Maintain accurate records within our CAFM system.

· Monitor service delivery against agreed SLA targets.

· Support the wider operations team to ensure jobs are completed efficiently and safely.

We’re looking for someone who has:

· Previous experience in a helpdesk, service desk or customer service environment.

· Excellent communication and organisational skills.

· Strong IT skills, including Microsoft Office, with experience using CAFM or service management systems desirable.

· The ability to prioritise workloads and remain calm under pressure.

· A proactive approach with excellent attention to detail.

· Competitive salary.

· Workplace pension.

· Ongoing training and career development.

· A supportive, friendly team environment.

· Regular team-building and social events.

· The opportunity to join an ambitious, technology-led Facilities Management company.

If you’re looking to join a growing business where you can make a real impact and develop your career, we’d love to hear from you.

Apply today and become part of the SOLIS Group team.

Pay: £26,000.00-£29,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

SOLIS Group is an innovative and growing Facilities Management company delivering reactive and planned maintenance services across the UK. Due to continued growth, we are looking for an organised and customer-focused Helpdesk Controller to join our team.

As the first point of contact for our clients, you’ll play a key role in ensuring service requests are managed efficiently, engineers are scheduled effectively, and our customers receive an outstanding service.