Helpdesk Administrator

We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Victoria. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently., Logging reactive and planned maintenance jobs Coordinating engineers and subcontractors Updating CAFM/helpdesk systems accurately Monitoring job progress and ensuring SLAs are met Liaising with clients, contractors, and internal stakeholders Producing reports and maintaining maintenance records

Previous helpdesk or facilities administration experience Building maintenance, FM, or property services background preferred Experience using CAFM systems Strong organisational and communication skills Ability to prioritise workload in a busy environment Good IT skills, including Microsoft Office

What We’re Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.