IT Support Engineer

To provide local and remote IT support for all Irish and UK sites:

• Maintenance and installation on the wireless & network infrastructure
• PC’s and associated IT equipment
• All software packages used on company systems
• CCTV and Access Control Systems

To provide IT support to vessels operated by the company:

• Maintenance and installation on the wireless & network infrastructure
• PC’s and associated IT equipment
• All software packages used on company systems

Other duties and responsibilities:

• Proactively monitor and respond to incoming requests/issues on the Helpdesk platform, Support email boxes or Helpdesk call queue.
• Administration of bespoke IT systems.
• Following procurement process for IT business needs.
• Dealing with stock management & maintaining stock at risk awareness.
• Dealing with suppliers and contractors.
• Participating in departmental / role related meetings, for team building, brainstorming & development.
• Installation and configuration of CCTV equipment.
• Provide on call out of hours support where required by the call out rota.
• To work closely with IT Management to ensure the successful completion of tasks & projects.
• Provide advice & assistance to other members of the IT Team
• Working at height when required.
• Completion & implementation of assigned work within time constraints.
• Follow and maintain best practices and adhering to health and safety policies.
• To be proactive towards problem solving, workload and time management.
• To attend relevant training courses, to aid in the development of the IT Support Engineer role.
• To carry out any other duties as and when required.

CLdN RoRo Ireland Ltd. wish to recruit an IT Support Engineer to work at our busy and expanding Ro-Ro Terminal. The ideal candidate will have experience in a similar role and have a flexible, professional and pro-active approach to work., * Ideally you will be qualified to minimum CompTIA A+

• Ideally you will hold an IPAF 3a/3b accreditation
• It is important that you have a good work ethic (i.e. conscientious and reliable)
• Experience of working in a similar role for a minimum of 2 years
• You will have a high level of professionalism with the ability to prioritise workload whilst working to tight timescales in accordance with company policies
• Good communication skills are essential
• High attention to detail with accuracy and the ability to work under pressure to tight deadlines is crucial for this role
• Ability to work as part of a team or work alone as required with a flexible approach to work as you will be expected to cover when required
• You must be willing to work to a flexible timetable to meet the changing patterns of work and could also include working at other CLdN Ports across the UK and Europe
• Must hold a valid driving licence

• Competitive salary
• Pension scheme
• Life Assurance Cover
• Cycle to work scheme

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking
• Private medical insurance
• Sick pay

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfils its mission: to excel as an integrated provider of maritime links.