Cloud Solutions Administrator (IT System Admin - Senior/Specialist)

WSDOT Technology Services Division is seeking a skilled Microsoft 365 specialist to provide advanced technical support, administration, and troubleshooting for cloud applications and enterprise end-user services. Serving as the Cloud Services Administrator, this position will provide Tier 3 support for Microsoft 365 Products, enterprise SaaS applications, and thin client solutions, and act as the primary intake point for incident response within Enterprise Field Services. This role will involve managing and resolving incidents for tools including SharePoint Online, Teams, OneDrive, Copilot, Purview, Adobe, Zoom, and Bluebeam, and performing M365 administration tasks such as role management, compliance, billing, licensing, and end-user configuration. Our top candidate will demonstrate strong problem-solving skills, the ability to independently resolve complex technical issues, experience supporting enterprise applications and collaboration tools, and a commitment to ensuring reliable, high-performance technology services for WSDOT employees. What to Expect The Enterprise Field Services team serves as the agency-wide administration organization for end-user technologies and core IT services used by 9,000 employees, including partner agencies such as the State Transportation Commission and the Office of Minority and Women’s Business Enterprises. Systems supported include Microsoft 365, Entra ID, Active Directory, SaaS applications, and software deployment tools. This position reports to the Enterprise Field Services Supervisor and contributes to a collaborative, innovative environment focused on enabling seamless technology experiences for agency staff. Among the varied range of responsibilities held within this role, the Cloud Solutions Administrator will:

• Provide advanced technical knowledge of the Microsoft 365 environment and applications and other related services.
• Troubleshoot and resolve complex technical issues related to M365 applications and services.
• Provide technical support for SaaS applications, including Adobe, Microsoft, and many other supported cloud services.
• Evaluate, plan, and collaborate with internal stakeholders and external vendors to maximize new features and capabilities of SaaS applications used at WSDOT.
• Help define strategic directions, communication plans, awareness campaigns, and training.
• Identify and notify internal stakeholders of events that have or will affect cloud services.
• Use of the Microsoft 365 Admin console to manage user access to Microsoft 365 and other cloud services.
• Identify, diagnose, and resolve SaaS licensing issues using Microsoft’s Entra ID and Azure Active Directory.
• Administer on-prem Active Directory to provide access to SaaS titles such as M365, Adobe, Zoom, and many other cloud services.

Do you have experience in Zoom?, To be considered for this opportunity, the following competencies are required:

• Advanced Cloud Administration: Demonstrated ability to design, implement, and optimize Microsoft 365 enterprise environments (SharePoint Online, Teams, OneDrive, Purview, Copilot).
• Identity and Access Management: Expertise in administering Microsoft Entra ID (Azure Active Directory) and integrating SaaS platforms securely.
• Automation and Scripting: Proficiency in PowerShell scripting for automation and troubleshooting in M365 and Entra ID environments.
• Problem Solving and Analytical Thinking: Ability to diagnose complex technical issues, perform root cause analysis, and implement sustainable solutions.
• Leadership and Mentorship: Skills to provide technical guidance and coaching to peers and junior staff.
• Collaboration and Communication: Skills and ability to effectively consult with diverse stakeholders and vendors to align technology solutions with organizational goals.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

It is preferred that qualified candidates also demonstrate:

• Microsoft Power Platform Experience: Familiarity with Power Automate and Power Apps.
• SharePoint Online and Teams Administration: Experience supporting collaboration platforms.
• SaaS Governance and Integration: Knowledge of managing Adobe, Zoom, and other SaaS applications.
• Project Management Skills: Experience in managing IT projects, including planning, execution, and monitoring.
• Cybersecurity Knowledge: Advanced understanding of cybersecurity principles and practices, particularly in the context of cloud environments.
• Change Management: Proficiency in Change Management principles.
• Customer Relationship Management: Experience with systems for ticketing and license management.
• Vendor Management: Skills in managing relationships with external vendors.

3.43.4 out of 5 stars Tumwater, WA Hybrid work $92,760 - $124,752 a year - Full-time, Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Paid holidays
• Flexible schedule, * In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world’s longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world’s widest tunneling project, and operates the largest ferry system in the nation!