Applications Support Specialist

• Manage incoming support requests, monitor ticket progress, and coordinate with technical teams when issues require escalation.
• Maintain learning system content by building and updating training items, curricula, and learning plans within the platform.
• Investigate access, assignment, and completion problems, then provide clear and timely guidance to users and stakeholders.
• Administer course and session setup, including enrollments, equivalencies, completion records, and approval workflows.
• Configure audience criteria and assignment rules to ensure the right learners receive the appropriate training.
• Produce regular and ad hoc reports to support operational visibility, decision-making, and data accuracy.
• Partner with learning and optimization teams to support rollout activities for new learning solutions and system enhancements.
• Communicate request status, expected timelines, and potential impacts to stakeholders in a thorough and service-oriented manner.
• Follow established procedures, documentation standards, and metadata conventions while maintaining job aids and knowledge resources for repeatable execution and audit readiness.
• Participate in working groups and administrator forums to share updates, reinforce standards, and recommend improvements that strengthen data quality and user experience. Requirements - Experience providing application or system administration support in a high-volume operational environment.
• Hands-on ability to troubleshoot user issues related to access, assignments, enrollments, and completion records.

• Strong written and verbal communication skills with the ability to explain processes clearly to end users and stakeholders.
• Proficiency in reporting and documentation, including the use of Microsoft Excel for tracking and analysis.
• Excellent attention to detail with a focus on data accuracy, record integrity, and compliance with standard procedures.
• Ability to collaborate effectively with cross-functional teams, partners, and technical support groups.
• Strong organizational skills with the ability to manage multiple requests and priorities during standard business hours.
• Background in learning systems, HR administration, training operations, or similar enterprise support functions is preferred. Technology Doesn’t Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.