Desktop and Site Support Engineer|Boca Chica, TX

Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer

Your Responsibilities

• Assist with the support of all aspects of LAN-based networking
• Assist with the installation and maintenance of all computer hardware and software
• Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
• Cabling new and existing locations for new network, phone or other equipment
• Repair or upgrade computer systems as needed
• Provide Tier 1 level support on hardware and software technical issues
• All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer

• Must be a computer course student, graduate or have computer related work experience.
• Strong understanding of network routing protocols and their practical applications on global networks
• Experience in managing distributed inventory of network equipment
• Experience in virtual networking setup using VMware
• Experience with Cisco and Juniper product lines at a technical and hardware level
• Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
• Experience with VoIP and supporting VoIP over a production WAN
• Ability to view a computer monitor for several hours at a time
• Candidates must have open availability and able to work additional hours as needed

Preferred Qualifications

• Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

$20 - $20 hr, TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success., It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is a leading global provider of digital business services. We partner with the world’s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.