IT Support Specialist

Child Focus values collaboration, innovation, and providing exceptional support to both employees and the families we serve. We are seeking a knowledgeable and customer-focused IT Support Specialist to join our corporate team. This position plays a critical role in ensuring staff have reliable technology support and secure systems to effectively carry out their work across the organization., * Answer, evaluate, prioritize, and respond to incoming telephone, voicemail, NinjaOne ticketing system, and in-person requests for technical assistance regarding hardware, software, networking, phone systems, and other computer-related technologies.

• Troubleshoot issues related to hardware, software, networking, phone systems, and other computer-related technologies
• Provide end-user Arize training and other IT onboarding trainings
• Install and configure computers, software applications, and peripheral equipment using deployment tools such as NinjaOne
• Create and manage user accounts with appropriate network and phone system permissions
• Process staff terminations and remove system access privileges
• Maintain and update hardware inventory databases and technology asset records
• Coordinate with software and hardware vendors regarding defective equipment and warranty service requests
• Travel to satellite office locations to provide help troubleshooting onsite workstations and technical support

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

• 2-3 years of experience in PC repair, technical support, or help desk support preferred
• Knowledge of networking fundamentals
• Experience with MS 365 preferred.
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail

Pulled from the full job description

• Loan forgiveness
• 403(b) matching
• Childcare
• Tuition reimbursement
• 403(b)
• Health insurance

• Paid time off, Comprehensive Benefits Package: * Medical, Vision, Dental insurance

• Health Savings Account (HSA) + Flexible Spending Account (FSA) with agency match
• 10 days of PTO for first-year employees + 6 days Extended Illness Benefits (EIB) starting in year one
• Public Student Loan Forgiveness program eligibility and tuition reimbursement
• 403(b) with up to 6% employer match
• Discounted on-site childcare

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