Technical Support Specialist

Job Summary: The Technical Support Specialist maintains and supports the district’s end-user technology, including all workstations, laptops, and peripheral equipment. Installs, maintains, and supports district-approved software. Provides support for basic network troubleshooting, maintenance, and recovery., * Provides on-site and remote support for hardware, software and associated peripherals troubleshooting, maintenance, installation, and upgrades.

• Provides basic operating system installation and troubleshooting.
• Assists in the creation and testing of standard images for ail workstations.
• lnstalls new technology and relocates existing technology as required.
• Executes periodic technical “clean up” tasks as needed.
• Sets up and troubleshoots computer connections to the district network, internet, e-mail, other district applications and network servers.
• Assists with the maintenance, installation and troubleshooting of the district’s network infrastructure, local and wide-area, wired and wireless network components as well as network-defined peripherals.
• Responds, in a timely manner, to assigned requests in the district’s problem reporting system.
• May provide ad-hoc user training in response to problem resolution.
• Manages the movement of equipment offsite to outside vendors for repair.
• With the network administrator, troubleshoots researches and resolves virus and spyware issues.
• Provides recommendations concerning appropriate configurations of desktop technology.
• Performs routine maintenance on desktops, operating systems, and software.
• Proactively recommends modifications or upgrades to minimize or avoid failures or down-time.
• Manages researches and evaluates hardware/software as needed. May serve as subject-matter expert for technology related to specific projects assigned by district IT Coordinator.
• Recommends procedures and/or services that may be beneficial to improve productivity and/or conserve financial resources.
• Works professionally with support vendors to open and resolve technical issues that are beyond in-district personnel skill.
• Implements security procedures, software, and “policies” to keep district technology and data secure from internal and external attacks.
• Provides technical support and expertise to district personnel. Serves as a resource person, able to respond to questions about technology (hardware and software).
• Functions as backup for the network administrator as needed.
• Pursues personal goals to improve future performance. Participates in a variety of activities to keep current with advances in technology.
• Participates in decisions concerning hardware and software acquisitions.
• Works with district consultants and other technology vendors as needed.
• Assists with inventory management of district technology.
• With the IT Coordinator manages receipt of new equipment and software, including the parts depot.
• Facilitates communication regarding the use of technology.
• Promotes the ethical use of technology.
• Works cooperatively to support a successful team effort.
• Takes initiative to solve problems independently but knows when to call for assistance.
• Other duties as assigned by the IT Coordinator.

• Working knowledge of Microsoft Windows Operating Systems, Servers (Exchange, SharePoint, SQL) and Networking (Active Directory).
• Working knowledge of Microsoft Office Suite (Outlook,Word, Teams, OneNote).
• Able to perform basic network troubleshooting.
• Able to follow directions, work independently and show initiative within the guidelines established by the IT Coordinator.
• Must possess strong customer service and communication skills, including powerful listening and problem-solving skills., * High School Diploma required.
• Minimum of 1-2 years of experience in a help desk or technical support role.
• Experience in a school setting preferred.
• Must possess a valid driver’s license and have own transportation.

Language Skills: Ability to communicate effectively with Students, Staff, and the public. The ability to communicate complex messages and problems simply and effectively.

Other Skills and Abilities: Ability to maintain confidential information, be prompt and reliable. Must be able to work independently, and proactively handle problems that may arise.

Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Employee assistance program, Southwest Local School District participates in the Southwest Ohio Organization for School Health (SWOOSH). SWOOSH is a health and wellness consortium for school districts and government agencies that come together to provide stability and quality access to health care and benefits to all eligible members. Full-time employees have access to the benefits below:

• Retirement
• Health Insurance
• Dental Insurance 100% paid by District
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Mental Health Benefits
• Paid Time Off

Southwest Local School District, situated in the southwestern corner of Ohio, is composed of: Harrison Elementary School, Miami Whitewater Elementary School, Crosby Elementary School, the Southwest Early Childhood Learning Center, Harrison Junior School and William Henry Harrison High School. The District has achieved an “Excellent” rating from the Ohio Department of Education for the past four years and each of our schools have been recognized by the U.S. Department of Education with Blue Ribbon Awards for Excellence in Education.

Our Mission: “Academic and Social Growth for all students, every day!” Our Motto: “Excellence through Relationships” Our Core Values: Trust, Respect, Ownership and Leadership

Southwest Local School District believes in providing the best possible learning environment by hiring, developing and retaining quality personnel. We believe that education needs to take a leadership role in improving society by enhancing activities/programs that help develop well-rounded students who can cope with everyday pressures. We are seeking a Technical Support Specialist to join the IT Team. This position will work between several elementary buildings in our District.