Operational Support Officer

Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users., Enforcement is a key function within our National Services Team working alongside the criminal courts to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

We have roles available across our Enforcement and Confiscation teams, and you may be assigned to either. Unfortunately, team preferences cannot be accommodated, as assignments will be made in line with business needs.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Data entry of paper and digital work, telephony, customer complaints and correspondence.

• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.

• Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations w individuals may be under stress or facing challenging circumstances.

• Using email and webchat and undertaking general administrative work.

• Interpreting information to accurately update digital records., This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria .

Occasional travel to other courts

For this post, occasional travel may be required for cover when needed., The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy., We will assess your experience for this role via the following methods Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability Please tell us why you are suitable for this role. Demonstrate your transferrable skills, knowledge and experience against the ‘Essential Skills and Criteria’ outlined in the advert: customer service, administrative and IT experience, attention to detail, communication, and organisational skills.

This can be work or education based or gained in other environments such as volunteering. Using the full word count (500 words) and providing personalised real-life evidence of experience gained will help achieve the highest scores.

You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own and can lead to your application being withdrawn. Evidence of Experience Statement of Suitability

Interview stage assessments

Interview Dates Week commencing 7th September TBC - interviews to be held virtually via Team Behaviours Communicating and Influencing Managing a Quality Service Delivering at Pace Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed . Level of security checks required DBS Standard

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

• Strong customer service skills with the ability to work in a service-led environment.

• Good digital and administrative skills; with excellent attention to detail.

• Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.

• Resilient and empathetic to be able to deal with sensitive information and situations.

• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Please refer to the role profile attachment for more information.

Further details

The office is open Monday-Friday. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks.

Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. The minimum hours that can be accommodated in this role are 30 hours per week. Non-working days on a Monday and Friday cannot be accommodated.

Base Location and Reserve list information

If you are only interested in one role or location, please state a single preference. Only select locations you are genuinely prepared to travel to and work from daily. Appointments will be made in merit list order for each role, based on the preferences you have selected.

Pulled from the full job description

• Childcare
• Annual leave
• Employee discount
• Company pension
• Flexible schedule, Mae ein Swyddogion Cymorth Gweithredolo fewn Gwasanaethau Cenedlaethol yn darparu cymorth ffôn a gweinyddol rhagorol i ddefnyddwyr llys.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu’r Llysoedd a Thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr.

Mae gorfodaeth yn swyddogaeth allweddol o fewn y Tîm Gwasanaethau Cenedlaethol yn gweithio ochr yn ochr â’r llysoedd troseddol i sicrhau bod partïon a gafwyd yn euog yn cydymffurfio gyda dirwyon a chosbau ariannol eraill a osodwyd gan y llysoedd. Rydym hefyd yn gyfrifol am gydymffurfedd â Gorchmynion Atafaelu a osodwyd gan Lysoedd y Goron a sicrhau y telir tocynnau Cosb Benodedig a gyhoeddwyd gan yr heddlu.

Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.

Eich rôl

Mae gennym swyddi ar gael mewn ein timau Gorfodi a Atafaelu, a gallech gael eich penodi i unrhyw un ohonynt. Yn anffodus, ni ellir ystyried dewisiadau tîm, gan y bydd aseiniadau yn cael eu gwneud yn unol â anghenion busnes.

Gan weithio fel rhan o’n tîm, byddwch yn cyfrannu at y targedau perfformiad a safon gwasanaeth cyffredinol gweithredol ar draws eich maes gwaith.

Gan weithio fel rhan o’n tîm, byddwch yn cyfrannu at y targedau perfformiad a safon gwasanaeth cyffredinol gweithredol ar draws eich maes gwaith. Byddwch yn symud achosion drwy’r system llys/tribiwnlys a darparu gwasanaeth cwsmer a chymorth gweinyddol i swyddogaethau o fewn GLlTEF. Bydd gennych gyswllt rheolaidd â defnyddwyr y llys / tribiwnlys, a allai gynnwys aelodau o’r farnwriaeth a’r proffesiwn cyfreithiol.

Dylech allu addasu, aml-dasgio a chyflawni amrywiaeth o ddyletswyddau yn effeithiol, a fydd yn cynnwys:

• Mewnbynnu data gwaith papur a digidol, teleffoni, cwynion cwsmeriaid a gohebiaeth.

• Cyfathrebu’n effeithiol gyda’r cyhoedd, defnyddwyr eraill y llysoedd a’r tribiwnlysoedd a chynrychiolwyr asiantaethau a sefydliadau eraill.

• Darparu gwasanaeth cwsmer o safon uchel, gan ymateb i ymholiadau gydag empathi a dealltwriaeth, yn arbennig mewn sefyllfaoedd ble mae unigolion dan straen neu’n wynebu amgylchiadau heriol.

• Defnyddio e-bost a’r adnodd sgwrsio ar y we ac ymgymryd â gwaith gweinyddol cyffredinol.

• Dehongli gwybodaeth i ddiweddaru cofnodion digidol yn gywir.

Eich gwybodaeth, eich sgiliau a’ch profiad

• Sgiliau gwasanaeth cwsmer cadarn gyda’r gallu i weithio mewn amgylchedd dan arweiniad gwasanaeth.

• Sgiliau digidol a gweinyddol da; gyda sylw ardderchog i fanylder.

• Sgiliau cyfathrebu a threfnu ardderchog. Gallu cyfathrebu’n hyderus wyneb yn wyneb, dros y ffôn, yn ddigidol ac mewn gohebiaeth ysgrifenedig.

• Gwydn ac empathetig i allu delio gyda gwybodaeth a sefyllfaoedd sensitif.

• Chwaraewr tîm; gallu cydweithio a chyflawni amcanion GLlTEF yn hyblyg.

Cyfeiriwch at y proffil rôl sydd ynghlwm am wybodaeth bellach.

Rhagor o fanylion

Mae’r swyddfa ar agor Dydd Llun i Ddydd Gwener. Bydd ceisiadau am batrymau sifft penodol yn cael eu trafod gydag ymgeiswyr llwyddiannus ar ôl cwblhau gwiriadau cyn cyflogaeth yn llwyddiannus.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos (dydd Llun i ddydd Gwener). Mae GLlTEF yn croesawu patrymau gwaith rhan-amser, hyblyg ac i rannu swydd pan fo hynny’n bodloni gofynion y rôl ac yn diwallu anghenion y busnes, ac yn cael ei gytuno cyn y penodiad. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder. Y lleiafswm oriau y gellir eu gweithredu yn y rôl hon yw 30 awr yr wythnos. Ni ellir caniatáu diwrnod nad yw’n ddiwrnod gwaith ar ddydd Llun neu ddydd Gwener.

Prif Leoliad a gwybodaeth rhestr wrth gefn

Os oes gennych ddiddordeb mewn un rôl neu leoliad, yna nodwch un dewis. Dylech ond dewis lleoliadau yr ydych wir yn fodlon teithio iddynt i weithio yno bob dydd. Gwneir penodiadau yn ôl trefn rhestr deilyngdod ar gyfer pob rôl, yn seiliedig ar y dewisiadau rydych wedi’u dewis.

Ar ôl gwneud penodiadau yn defnyddio’r broses benodi lleoliadol hon, bydd unrhyw ymgeiswyr yn weddill oedd yn bodloni’r meini prawf ar gyfer y swydd yn parhau ar restr wrth gefn, yn seiliedig ar eich dewisiadau. Bydd hyn am gyfnod o 12 mis os bydd cyfle tebyg yn codi yn un o’r lleoliadau hyn.

Ar gyfer y rôl AO ym Mhort Talbot, byddwch wedi’ch lleoli yn y cyfeiriad isod:

Canolfan Gyfiawnder Port Talbot, SWYDDFA ORFODI GLlTEF CYMRU PORT TALBOT, SA13 1SB

Ar gyfer y rôl AO yn Birmingham, byddwch wedi’ch lleoli yn y cyfeiriad isod:

Victoria Law Courts, 1 Newton Street, Birmingham B4 7NA

Hyfforddiant

Byddwch yn cwblhau 12 wythnos o hyfforddiant a fydd wedi’i leoli yn y swyddfa.

Fisa Gweithiwr Medrus

Nid yw’r rôl hon yn gymwys ar gyfer fisas Gweithiwr Medrus newydd, yn unol â’r rheolau mewnfudo cyfredol.

O 22 Gorffennaf 2025, cyflwynodd y Llywodraeth newidiadau i’r llwybr fisa i Weithwyr Medrus. Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus cyn y newidiadau a ddaeth i rym ar 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â’r rheolau mewnfudo a’r darpariaethau pontio sydd mewn lle.

Os ydych yn gwneud cais am y rôl hon ac nad ydych wedi cael visa Gweithiwr Medrus cyn y newidiadau ar 22 Gorffennaf 2025, bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig.

Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma., The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk); To the Civil Service Commission (details available
• )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales., The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans