Information Technology Assistant

The Information Technology Assistant supports, maintains, and updates Loyola Notre Dame Library’s hardware and software, educational technologies, staff computing, and makerspace equipment. This role supports the ongoing maintenance of the Library’s Innovation Station makerspace, creates strong documentation for technical resources, and maintains an inventory of hardware.

The Information Technology Assistant supervises and trains a student Technology Help Desk team and actively participates in strategic technology initiatives.

Supervisory Responsibilities:

• Supervises 2-4 student assistants

Position Responsibilities:

• Provides general support and maintenance for all staff and library technology, and manages the unit’s Sysaid ticketing system/inventory;
• Becomes an expert user on all makerspace equipment and leads others in the training and use of equipment;
• Maintains makerspace equipment to ensure safe and reliable operation, repairs equipment issues promptly, and escalates issues to the Information Technology Specialist as needed;
• Provides general support for makerspace technology, assisting users with project troubleshooting and best practices, responding to unit communications and escalating issues when needed;
• Provides technology support for onsite events, including workshops, orientations and pop-up classes;
• Manages a student help desk team of 2-4 student assistants;
• Serves on Library and university committees as appointed.

Do you have experience in Workshop facilitation?, Do you have a Bachelor’s degree?, * Bachelor’s degree or;

• Commensurate experience in computer science, makerspace technology, or information technology.

Requirements:

• Familiarity with makerspace technologies, equipment, and software;
• Ability to design, develop, and deliver effective training sessions, documentation, workshops, and instructional materials for diverse user groups;
• Proven ability to take initiative and work independently and collaboratively;
• Excellent problem-solving and analytical skills;
• Strong interpersonal, writing, and communication skills, and the ability to work effectively with diverse groups of people; Demonstrated excellent customer service skills when interacting with faculty, staff, students, and community members.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, A collaborative and innovative environment. Learn more about LNDL’s strategic plan and mission, vision, and values.
• Paid holidays throughout the year and a Holiday Winter break
• TIAA retirement
• Tuition remission at Loyola University Maryland
• Medical, dental, and vision benefits
• Flexible spending accounts
• Employee assistance program
• Paid parental leave
• Long-term disability and life insurance

The Loyola Notre Dame Library, located in northern Baltimore City, is a member of the University System of Maryland and Affiliated Institutions (USMAI) and serves Loyola University Maryland and Notre Dame of Maryland University. The library serves as an integral part of the campuses by providing information services and resources to support the academic programs and educational concerns of the two institutions. Loyola University Maryland, a member of the Association of Jesuit Colleges and Universities, is recognized for excellence in teaching and learning and Notre Dame of Maryland University is a leader in intellectual and professional excellence in tandem with service to others. The Library serves a total student population of 5,525 FTE that includes 4,406 FTE at Loyola and 1,119 FTE at Notre Dame.

Successful candidates will be subject to a pre-employment background check. Beyond meeting fully its legal obligations for non-discrimination, the Loyola Notre Dame Library is committed to building a diverse and inclusive community where members from all backgrounds can live, learn, and thrive. Candidates must be able to provide proof of eligibility to work in the United States. No visa sponsorship is offered.