Service Desk Technician

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

• Confers with staff, users, and management to establish requirements for new systems or modifications
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software

• Bachelor’s with 8+ years of service desk support experience (or commensurate experience)
• Clearance Required: Ability to maintain a public trust clearance