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Service Desk Technician (Washington, DC)

22nd Century Technologies, Inc.
Washington, DC, United States
2 months ago
Apply on www.clearancejobs.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
www.clearancejobs.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Business Systems Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Networking Basics Remote Service Software TCP/IP
+2 more
3-tier Architectures User Administration

Job description

We are seeking a Tier 2 Helpdesk Technician to provide advanced technical support for end users and business systems. This role handles escalated issues from Tier 1, troubleshoots hardware, software, and network problems, and ensures timely resolution with minimal disruption., * Resolve escalated tickets involving desktops, applications, and network issues

  • Diagnose and troubleshoot Windows/macOS systems, email, VPN, and enterprise tools
  • Support user account management (Active Directory, permissions, access issues)
  • Document solutions and update knowledge base articles
  • Collaborate with Tier 3 teams/vendors for complex incidents
  • Maintain SLAs and provide clear user communication

Requirements

  • 2-4 years of IT support experience
  • Strong troubleshooting and problem-solving skills
  • Familiarity with ticketing systems and remote support tools
  • Knowledge of networking basics (DNS, DHCP, TCP/IP)
  • Good communication and customer service skills

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.clearancejobs.com
Prepare application

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