Technical Support Engineer

Due to increased growth, we’re looking for an enthusiastic and ambitious engineer to join our 2nd-line help desk team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk.

We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include:

• Ticket systems and data entry

• Monitoring systems and remote access

• Good verbal and written communication skills with a customer focused attitude.

• PC/Laptop hardware and the ability to identify different components and replace them.

• Good Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure

• Windows operating systems, how to install them and how to troubleshoot most issues.

• Basic Server and Infrastructure knowledge

• Networking and network hardware.

• At least 3 year of experience working on a helpdesk.

• Full UK driving license and use of a car when required preferable.

Pulled from the full job description

• Referral programme
• Sick pay
• Additional leave
• Company pension
• Casual dress
• Company events
• On-site parking, This role operates on a shift pattern between 8:00am and 8:00pm, Monday to Friday, excluding Bank Holidays. Shift times will vary within these operating hours.

There will also be opportunities for paid overtime, including weekend work, to support customer requirements, projects, maintenance activities and out of hours cover when required.

We’re an exciting and fast growing IT managed services business specialising in end-to-end IT and Infrastructure solutions