Technology Support Analyst

• Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
• Provide technical guidance and mentoring to Service Desk colleagues.
• Troubleshoot and document technical issues, escalating when necessary.
• Monitor system alerts and perform daily checks to ensure operational continuity.
• Communicate effectively with colleagues, suppliers, and customers.
• Contribute to service improvements and uphold digital safety and security.
• As the face of our IT team, you will provide customer service and provide support to end users and guide them through the full lifecycle of their IT requests.

• Proven experience in IT support or a strong customer service background with technical aptitude.
• Excellent communication and problem-solving skills.
• Comfortable using tools like:
• Active Directory
• Azure Virtual Desktop
• Office 365
• Windows Autopilot
• Microsoft Teams
• iOS and Android devices
• A proactive, team-oriented mindset with a passion for delivering high-quality service.

We’re the UK’s largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK’s seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority., Travel Requirements: While this role is primarily based in Southampton, a small amount of travel may be required to other UK ports depending on business needs.

Want to see what it’s like to work for the UK’s largest port operator? Our virtual work experience programme gives you an inside look at trade, sustainability, safety, and careers in one of the UK’s most vital indutries- https://www.talentxp.co.uk/track/e2e029cd, When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.