IT Support Analyst

Are you a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment?, You’ll provide day-to-day IT support to users across the business, resolving technical issues, configuring equipment and ensuring systems run smoothly. This is a predominantly onsite role offering plenty of variety and exposure to a broad range of technologies., * Provide 1st and 2nd line IT support via phone, email, remote access and in person.

• Troubleshoot hardware, software and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams and OneDrive.
• Configure and deploy laptops, desktops, mobile devices and peripherals.
• Manage user accounts, passwords and access permissions.
• Support new starters and leavers with equipment and account setup.
• Maintain IT asset records and software licence information.
• Assist with IT security, compliance and system improvement initiatives.
• Liaise with third-party suppliers to resolve technical issues.
• Contribute to IT projects, upgrades and system rollouts.

• Previous experience in an IT Support, Helpdesk or Service Desk role.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows and Microsoft 365 environments.
• Excellent communication and customer service skills.
• Organised, methodical and able to manage multiple priorities.
• A proactive approach and willingness to learn new technologies.

Desirable

• Active Directory / Microsoft Entra ID
• VPN and networking knowledge
• Mobile device support
• Multi-site user support experience
• Microsoft or CompTIA certifications

• Competitive salary
• Pension scheme
• Healthcare benefits
• Enhanced sick pay
• Cycle to Work scheme
• Additional holiday purchase scheme
• Ongoing training and career development
• Secure, long-term opportunity within a successful organisation