Field Controller (One Network)

We’re looking for a proactive and organised Field Controller to join our Operations team at KCOM. In this role, you’ll coordinate field engineering resources and service provisioning activities, ensuring our residential and business customers receive an efficient, high-quality service.

You’ll play a key role in meeting customer commitments, service levels, and operational objectives through effective planning, communication, and resource management., * Coordinate and prioritise field engineering activities to meet customer commitments and SLAs.

• Allocate installations, faults and provisioning tasks to maximise resource efficiency.
• Liaise with customers, engineers and internal teams to support successful service delivery.
• Provision and configure network services and customer equipment using operational systems.
• Maintain accurate provisioning, routing and network records.
• Monitor workloads and performance to support operational targets.
• Support project delivery and drive continuous improvement initiatives.
• Ensure compliance with company, security, health and safety policies., At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

Right to Work

Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.

• We’re looking for someone with:
• Experience coordinating workloads, resources or service delivery activities in a customer-focused operational environment.
• Strong organisational skills with the ability to prioritise and manage multiple activities simultaneously.
• Excellent communication skills and confidence working with a range of stakeholders, including customers, engineers and internal teams.
• Strong attention to detail and commitment to maintaining accurate operational records.
• A proactive approach to problem-solving and continuous improvement.
• Good working knowledge of Microsoft 365 applications, particularly Teams and Excel.

Desirable experience:

• Genisys
• EOPS
• ZMS
• SLAM
• ServiceNow
• Fibre provisioning and routing processes
• Field resource management and workforce scheduling
• Telecommunications, network operations or service delivery environments
• Customer service and service management principles

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension, Excellent Pension Scheme with generous employer contributions

Volunteering days

Life Assurance and Income Protection

Corporate Discount schemes

We support hybrid and remote working

A variety of health, wellbeing and lifestyle benefits to choose from

KCOM goes beyond broadband-for us it’s about community, innovation, and commitment. Since 1904, we’ve been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we’re passionate about making a real difference in their lives.