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2nd Line Support

Hays plc
York, UK
14 days ago
Apply on www.totaljobs.com
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
£32,000.0
Working hours
Regular working hours
Job source
www.totaljobs.com

Tech stack

Microsoft Windows Active Directory Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Virtual Private Networks (VPN) Networking Basics Azure Active Directory TCP/IP Peripherals Microsoft InTune Laptops

Job description

We’re seeking an experienced IT Service Desk Analyst to provide 2nd Line support within a fast-paced IT environment. You’ll act as an escalation point for complex technical issues, delivering excellent customer service while supporting users across multiple locations.

Requirements

  • 2+ years’ experience in a 2nd Line / Tier 2 Service Desk role
  • Strong knowledge of Microsoft 365, Windows 11, Active Directory, Azure AD and Intune
  • Experience supporting laptops, desktops, mobile devices and peripherals
  • Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
  • Experience working with ITSM tools and SLA-driven environments
  • Excellent troubleshooting, communication and customer service skills

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.totaljobs.com
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:32 min

Ensuring secure and reliable connectivity for remote employees

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4:55 min

Core architecture and building blocks of Bluetooth Low Energy

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Establishing access through laptop farms and unwitting facilitators

George Proorocu George Proorocu · World Congress 2026 Europe

5:02 min

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Joachim Werner · LIVE

4:20 min

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Georg Dresler Georg Dresler · World Congress 2026 Europe

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Reevaluating the rising costs of modern mobile phone hardware

Chris Heilmann +2 · LIVE

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World Congress 2023 • about 3 years ago

Unlocking the potential of Digital & IT at Vodafone

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World Congress 2024 • about 2 years ago

An Applied Introduction to eBPF with Go

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