1st Line IT Support

We’re looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you’ll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service., * Provide 1st line support via phone, email and ticketing systems.

• Log, prioritise and resolve IT incidents and service requests.
• Support Microsoft 365 and Windows-based environments.
• Manage user access requests and onboarding/offboarding activities.
• Assist with IT asset management and hardware deployments.
• Escalate complex issues to specialist teams where required.

• Previous customer service or support experience.
• Strong communication and problem-solving skills.
• Good knowledge of Windows 11 and Microsoft 365.
• Organised, proactive and keen to develop a career in IT.
• Full UK driving licence.

Desirable

• Previous Service Desk or Helpdesk experience.
• Knowledge of ITSM tools and SLAs.