Technology Specialist I/II, IT

Monte Rosa Therapeutics

Boston, MA, United States

12 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$80,000.0 - $105,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Artificial Intelligence Apple Mac Systems Software as a Service Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Microsoft Office Networking Basics Productivity Software User Environment Management

+11 more

Virtual Local Area Networks Wi-Fi Technology Okta Microsoft Power Automate Large Language Models Microsoft InTune Network Support Atlassian Tools Patch Management Casper Suite Api Management

Job description

Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
Act as a technology advocate and translator between the lab bench and IT - proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes. General IT & Help Desk Support
Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
Maintain and improve IT documentation, knowledge base articles, and self-service resources.

Requirements

We are seeking a hands-on, versatile Technology Specialist - a true “jack of all trades” combining end-user computing, systems administration, and network support with a forward-looking mandate: helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack. The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization., * 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.

Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).