Head of IT Delivery

We’re looking for an experienced IT leader to join us as Head of IT Delivery. You’ll bring strong experience of delivering technology change and leading operational support teams.

As Head of IT Delivery, you’ll lead the successful delivery of technology initiatives and the ongoing management of critical business systems, with an initial focus on our Salesforce ecosystem and the technology capabilities that support fundraising, membership and supporter engagement.

You’ll lead delivery through a combination of internal teams, contractors and suppliers, ensuring projects are delivered successfully whilst maintaining reliable, operational services.

What it’s like to work here

You’ll join a large and busy IT Team that supports the National Trust to operate and achieve its strategic goals of restoring nature, ending unequal access to nature, beauty and history and inspiring millions to care and act in support of our cause.

For this, we rely on our Salesforce Ecosystem, including Salesforce Core (Service Cloud with Nonprofit Success Pack), Agentforce, Marketing Cloud, Experience Cloud, Data 360 and other components, such as data and AI for membership management, fundraising and engagement of our supporters. Our strategic objectives will see us extending the use of these core platforms in the coming years.

Your contractual location will be our head office in Swindon and you are expected to attend the office for 40-60% of your working week. There is flexibility on where you are based at other times. This will be discussed in more detail at interview.

What you’ll be doing

Reporting to the IT Technology Director, you’ll be part of our IT Senior Leadership Team.

You’ll lead a portfolio of technology projects and enhancements, ensuring agreed outcomes and business benefits are delivered. Managing the NT IT Salesforce Team and key suppliers, you’ll be responsible for the operation, support and continual improvement of our platforms, while driving the adoption of agile delivery practices to help teams work more collaboratively with a stronger customer focus.

You’ll ensure effective governance, risk management, planning and reporting across the delivery portfolio, and lead, develop and support multidisciplinary teams to create an inclusive, high-performing culture.

As part of the wider IT leadership team, you’ll help shape future delivery capabilities across the organisation and act as a senior escalation point for delivery, operational, supplier and stakeholder issues. You will work with our enterprise and solution architects to translate our business need into well prioritised technical deliverables. Using your experience of embedding agile ways of working, you’ll build strong relationships with business leaders, suppliers and colleagues across the organisation, enabling cross-functional teams to deliver continuous value while maintaining critical business platforms.

You’ll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale;

• Well-developed leadership skills with experience of developing diverse teams and creating an inclusive culture where different perspectives are valued.
• Proven experience leading the delivery of complex technology programmes, portfolios or products.
• Experience managing operational support teams and live business-critical platforms.
• Experience of introducing and embedding agile delivery approaches within teams and organisations.
• Experience working with Salesforce platforms or equivalent enterprise SaaS platforms.
• Strong stakeholder management, communication and influencing skills with the ability to influence and build trusted relationships at all levels.
• Experience managing third-party suppliers and delivery partners.
• Strong understanding of risk management, governance and delivery assurance.
• The ability to balance strategic thinking with practical delivery leadership.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity .