Desktop Support Technician

Operations Management Communication Microsoft 365 User Accounts Prioritization Issue Tracking Desktop Support Customer Service Microsoft Office Active Directory Operating Systems Technical Support Help Desk Support User Provisioning Account Management Business Valuation Endpoint Management Full Stack Development Service-Level Agreement Artificial Intelligence Network Troubleshooting Business Transformation Interpersonal Communications Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Analyst to provide technical support and troubleshooting assistance to end users in a professional services environment. The ideal candidate will have experience supporting attorneys, paralegals, and other legal professionals, delivering exceptional customer service while resolving hardware, software, and access-related issues., * Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.

• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Manage and prioritize support requests through a ticketing system, ensuring timely resolution and escalation when necessary.
• Perform ticket triage, issue categorization, and adherence to service level agreements (SLAs).
• Administer user accounts within Active Directory, including:
• Adding and removing users
• User provisioning and deprovisioning
• Password resets and account unlocks
• Security group management
• Access and permission assignments
• Configure and deploy workstations, software applications, and peripheral devices.
• Support onboarding and offboarding activities for employees.
• Document troubleshooting steps, resolutions, and technical procedures.
• Collaborate with infrastructure and application support teams to resolve complex technical issues.
• Deliver white-glove customer service to attorneys, paralegals, and business professionals in a fast-paced environment., Full Stack Development Artificial Intelligence Business Transformation Remote Desktop Services Microsoft Operating Systems Interpersonal Communications End-User Training And Support Troubleshooting (Problem Solving) Software Configuration Management +0

Google IT Support Desktop Support Technician TEKsystems

Grand Rapids, MI*On-Site

Operations Zebra Printers Detail Oriented Customer Service Business Valuation Smartphone Operation Full Stack Development Artificial Intelligence Business Transformation Laurentz Contact Resonance +0

Google IT Support Desktop Support Technician TEKsystems

Wyoming, MI*On-Site

Operations Microsoft 365 Active Directory Business Valuation Full Stack Development Artificial Intelligence Business Transformation +0

• 2 to 4 years of IT support experience in a Help Desk, Desktop Support, PC Technician, or similar role.
• Hands-on experience working within a ticketing system and managing support queues.
• Strong experience with Active Directory administration, including user management, permissions, and group administration.
• Experience troubleshooting Windows operating systems, Microsoft Office applications, and standard enterprise software.
• Excellent communication and interpersonal skills with a strong customer-service mindset.
• Ability to prioritize multiple requests and work effectively under pressure.
• Experience supporting users in a professional services, legal, or highly client-facing environment is highly preferred.

Preferred Skills

• Experience supporting law firms, attorneys, paralegals, or legal staff.
• Familiarity with Microsoft 365 technologies.
• Knowledge of workstation imaging, software deployment, and endpoint management tools.
• Understanding of basic networking concepts and troubleshooting., 1. 2-4 years of IT Support experience (Help Desk, Desktop Support, or PC Technician). 2. Experience with ticketing systems, ticket triage, and incident management. 3. Active Directory user provisioning, account management, permissions, and group administration. 4. Exceptional customer service and communication skills supporting legal professionals and executive-level users., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Shell Script Communication Phone Support Microsoft 365 Prioritization Issue Tracking Windows Desktop Customer Service Microsoft Office Computer Science Active Directory Operating Systems Technical Support Help Desk Support Computer Hardware Peripheral Devices Business Valuation Organizational Skills CompTIA Certification

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.