IT Field Service Engineer

We are seeking skilled EPOS/IT Engineers to join our team in the field service department. Based from home and working in the field the successful candidate will be responsible for Swapping and Repairing It equipment (Self Serve Kiosk, EPOS, Printers) across a number of major retailers based in the UK., * Attend sites from 8.00am

• Swap/Repair equipment as per the defined script
• Use installation sign off app
• Updated client on progress using Synchroteam
• Liaise with customer on site.
• Work around the customers and staff in the shop.

• Proficiency in Windows 10 and using Command Prompts
• Strong Retail technical knowledge
• Able to use hand tools including drills etc.. and to follow instructions on site, * Strong technical support and IT support skills
• Proficient in desktop support and help desk operations
• Excellent customer service and communication skills
• Experience with computer networking and software troubleshooting
• Familiarity with Microsoft Office, VPN, and Windows operating systems
• Knowledge of computer hardware and relevant tools, including hand tools
• Experience with shop fit and physical equipment installation

Pulled from the full job description

• Free parking
• Company car
• Company pension
• Company events
• Flexible schedule
• On-site parking

We are professional, agile, and our goal is to to be the market leader in Retail Support across the UK..

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Flexible working hours