Marketing Delivery Manager - Digital

Channels & Innovation provides digital platforms and services for business and consumer marketing. We manage web and email platforms to engage audiences and generate revenue. Our experts ensure software development and technology meets business needs, providing high quality user experiences and managing risk with focus on data protection and cyber security. We drive efficiency and promote innovation via collaboration and continuous improvement. Note: this role works equally closely across Digital Services, which is composed of Channels & Innovation, Creative Services and Digital Acquisition teams. Purpose of role To act as the central point of coordination between business stakeholders and specialist digital delivery teams, ensuring work is clearly defined, prioritised and delivered in line with organisational objectives.

The role combines stakeholder management, planning, delivery leadership and resource coordination across design, content, social media, email marketing, acquisition and digital development. It also supports the effective management of external suppliers, procurement and budgets, while providing project delivery expertise across Marketing Services and the wider organisation. You will be comfortable taking the initiative, bringing structure to ambiguity and creating momentum across teams without relying on a formal reporting line., Success in this role will depend on your ability to build productive relationships, influence priorities and bring together diverse stakeholders to achieve shared goals. Stakeholder Partnership & Planning

• Build strong, trusted relationships with stakeholders across the organisation, developing a deep understanding of business objectives, priorities and challenges.
• Work collaboratively with stakeholders to shape ideas and requirements into clear, achievable briefs and delivery plans.
• Challenge constructively where value, requirements, timelines or scope are unclear, helping teams reach practical solutions and informed decisions.
• Facilitate discussions between stakeholders and specialist teams to ensure shared understanding, alignment and successful outcomes.
• Act as the primary delivery partner for marketing and digital work, helping stakeholders navigate the delivery process, resolve issues and establish clear, realistic expectations.

Prioritisation & Delivery Leadership

• Coordinate and prioritise work across multidisciplinary teams including design, content, social media, email marketing and web development.
• Lead and facilitate prioritisation discussions with stakeholders and team leaders, negotiating scope, sequencing and timescales to balance organisational objectives, delivery risks and available capacity.
• Identify dependencies, risks and blockers early, driving actions that keep delivery on track.
• Facilitate effective planning and delivery processes, ensuring work is visible, appropriately prioritised and progressing efficiently.
• Maintain a clear view of delivery across the portfolio, providing stakeholders and senior leaders with concise, evidence-based updates on progress, capacity, risks, dependencies and required decisions.

Resource Management & Operational Excellence

• Monitor team capacity, workload and resource utilisation, identifying potential bottlenecks or gaps and recommending solutions.
• Use data, reporting and insight to support resource planning and improve delivery performance.
• Maintain and continuously improve workflows, processes and tools that support efficient and effective delivery.
• Champion a culture of continuous improvement, encouraging new ways of working and helping teams adopt best practice.
• Utilise technology and automation to improve planning, reporting and operational efficiency.
• Act as work management tool system owner and champion (currently jira).

Supplier & Budget Management

• Manage relationships with approved suppliers, agencies and freelancers, ensuring high-quality and cost-effective delivery.
• Coordinate the sourcing, briefing and onboarding of external resources as required.
• Support budget planning, forecasting and reporting activities, ensuring delivery plans are aligned with available resources and budgets.
• Work with budget holders and project stakeholders to ensure financial processes are managed consistently and accurately.

Project & Team Support

• Provide project management and coordination support for strategic initiatives as required.
• Foster collaboration across teams, helping ensure specialist expertise is deployed where it delivers the greatest value.
• Stay informed about emerging trends, tools and best practice in marketing, digital delivery and resource management, sharing knowledge across the organisation.
• Undertake any other reasonable duties as requested by the line manager.

• Demonstrable experience coordinating delivery across multiple stakeholders and specialist teams in a fast-paced environment.
• Experience of digital delivery, with a broad understanding of the types of work involved across marketing, creative, content, email, web and/or development teams
• Outstanding organisational, stakeholder management and relationship-building skills.
• Ability to influence, negotiate and challenge constructively at all levels of an organisation.
• Experience translating business objectives and emerging ideas into clear, actionable briefs and delivery plans.
• Strong facilitation skills, with experience leading productive planning, scoping or prioritisation discussions.
• Ability to manage competing priorities, dependencies and deadlines while navigating ambiguity.
• Experience of resource and capacity planning.
• Excellent written and verbal communication skills, including the ability to explain delivery risks and trade-offs clearly.
• A proactive, solutions-focused approach, with the confidence to take initiative and create momentum without relying on formal authority.

Desirable

• Experience working with a multidisciplinary team covering some or all of marketing, creative, digital, product or software development.
• Experience using work-management tools such as Jira, Monday.com or comparable platforms.
• Experience working in Agile or hybrid delivery environments.
• Experience managing agencies, freelancers or external suppliers.
• Experience supporting budget management, forecasting or procurement.
• Experience working with multiple clients or stakeholders simultaneously (e.g. multiple projects over the same period)

Pulled from the full job description

• Annual leave
• Company pension, * 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work.
• Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
• Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
• Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
• Competitive Pension Scheme: Secure your future with our robust pension plan.
• Networking Opportunities: Expand your professional network within your chosen field.
• Geopolitical Insights: Gain unique perspectives on global economic and political trends.
• Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
• ️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.

London & Partners is the business growth and destination agency for London - it is our mission to create economic growth that is resilient, sustainable and inclusive. Our work shines a global spotlight on London; we support the Mayor of London’s priorities by promoting London internationally as a leading world city.