Evaluation Manager

Are you passionate about using evidence and insight to improve services and outcomes?

We’re looking for an Evaluation Manager to join our Insight & Evaluation team at the Money and Pensions Service (MaPS).

In this role, you’ll lead the evaluation and learning programme for our newly commissioned Community-Based Debt Advice (CBDA) programme, working with external partners, grant-funded organisations and internal stakeholders to ensure evidence is turned into practical improvements.

Reporting to the Senior Insight Manager, you’ll build strong partnerships, drive continuous learning, and help shape how financial wellbeing and debt advice services are delivered across the UK., The Evaluation Manager will report directly to Senior Insights Manager. In this role, you will be responsible for, * Lead Strategic Evaluations: *

• Design, commission, and oversee major evaluation projects, including flagship programmes such as CBDA.
• Manage the procurement and onboarding process of new Learning Partners, including complex governance and commercial processes.
• Oversight of our Learning Partners, ensuring high quality delivery against outcomes
• Provide strategic evaluation oversight and expert challenge to ensure robust methodologies and meaningful outcomes.

• Drive Learning and Improvement: *

• Build and maintain strong relationships with external partners, ensuring delivery against agreed objectives and KPIs.
• Translate evaluation findings into practical recommendations that continuously improve commissioning, grant management, and service delivery.
• Use evidence to demonstrate impact, improve outcomes, and inform future service delivery.

• Influence Through Evidence: *

• Identify evidence gaps and develop innovative approaches to address them.
• Transform complex research findings into clear, accessible insights that inform decision-making and strategy.
• Stay updated with emerging evaluation techniques and best practices.

• Contribute to Sector-Leading Resources: *

• Support the development of tools and resources that promote evidence-based practice across the sector.

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate:

• Proven experience in designing, commissioning, and managing complex evaluations that influence policy and service delivery.
• Experience in managing complex procurement processes, and robust governance frameworks (including GDPR compliance, data sharing agreements and risk management).
• Strong experience managing external research, evaluation, or learning partners, including performance management and quality assurance.
• Expertise in quantitative and qualitative research methods.
• Experience with Theory of Change models and logic frameworks.
• Ability to synthesise complex evidence into clear, actionable recommendations.
• Excellent communication skills, capable of presenting technical information in an engaging and accessible way.
• Strong relationship-building skills with the ability to influence a range of internal and external stakeholders.
• Exceptional organisational skills, with the ability to manage multiple priorities and deadlines.
• Relevant qualifications or significant professional experience in evaluation, research methods, or data analysis.

Desirable:

• Experience in financial wellbeing, debt advice, money guidance, or related sectors.

Pulled from the full job description

• Annual leave
• Sick pay
• Employee assistance programme
• Company pension
• Paid volunteer time
• Cycle to work scheme
• Free flu jabs, What We Offer
• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring We care about our colleagues and the people whose lives we are here to transform.

• Connecting We will transform lives through our ability to make positive connections.

• Transforming We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.