IT Support Analyst

To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human.

What You’ll Be Doing:

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to their managed service provider where needed.

• Act as the internal point of contact between them and their managed service provider, tracking tickets through to resolution.

• Support system administration tasks - user accounts, permissions, device management, patching, and basic server / cloud administration.

• Assist with technical implementation projects, such as new systems, rollouts, and migrations.

• Maintain clear and accurate documentation of processes, configurations, and support procedures.

• Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

Qualifications are desirable but not essential. They are looking for individuals with some of the following experience:

• 1 - 3 years’ experience in an IT support, helpdesk, or junior systems administration role.

• Working knowledge of Windows environments and common business software.

• Some exposure to system administration (Active Directory, M365 admin, device management).

• Comfortable liaising with third-party suppliers or service providers.

• Exposure to cyber security concepts or tasks is a bonus.

The type of person you’ll be:

• A clear and confident communicator, comfortable explaining technical issues to non-technical colleagues.

• Proactive, curious, and hungry to learn.

• Well organised and reliable, with good ownership of your work.

• Someone who wants to grow - this role comes with genuine progression into systems administration, infrastructure, or IT delivery.

They believe in rewarding great work. For this role they offer the following benefits from day one:

• £30,000 - £32,000 per annum.

• 25 days plus bank holidays, increasing annually to 30.

• Health Cash Plan - Cash back for Dental, optical, and other treatments.

• Employee discounts across a range of products and services.

• Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy.

• Company pension scheme - matching up to 5%.

• Income protection insurance.

• Life assurance policy.

• Enhanced family leave (upon completion of probation).

• Cycle to work scheme.

• Employee Assistance Programme.

Why Join Our Client:

• A supportive, people-first culture.

• Opportunities for growth and development.

• A chance to make a real impact during life’s most challenging times.

• Hybrid and flexible working options to suit your needs.

Where You’ll Be Working

Our client’s office based in central Bristol BS1.

Hiring Process - What to Expect

Our client likes to keep things clear and straightforward. Here’s what you can expect:

• Application review - They review applications on a rolling basis and will contact you when shortlisted.

• Initial Chat - A short call with Head of IT to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins).

• Interview - This is your competency-based interview with the Business Change and IT Director (up to 60mins).