Senior Salesforce Administrator II - Multi-Org Salesforce, Security, Flows & Automation

The environment includes Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud, supporting different business processes, users, security requirements, and administrative needs.

The selected Salesforce Administrator will be responsible for day-to-day platform administration, user and security management, configuration enhancements, Salesforce Flow automation, data quality, reports and dashboards, release support, troubleshooting, and platform governance.

This is an excellent opportunity for a Salesforce professional who enjoys working beyond basic user administration and wants exposure to a complex multi-org Salesforce ecosystem with multiple business teams, vendor partners, and enterprise stakeholders.

What You’ll Do

• Provide daily Salesforce administration and platform support across multiple Salesforce orgs.
• Manage user provisioning, user access, profiles, permission sets, and security configurations.
• Configure and maintain Salesforce objects, fields, page layouts, record types, and related platform components.
• Implement small to medium-sized Salesforce enhancements.
• Build and maintain Salesforce Flows and process automation.
• Modify page layouts and user experiences based on business requirements.
• Support minor data-model changes and configuration updates.
• Monitor and improve Salesforce data quality.
• Support duplicate prevention, data hygiene, validation rules, and data-quality activities.
• Troubleshoot Salesforce user, configuration, access, security, and functionality issues.
• Gather business requirements from stakeholders and translate them into actionable Salesforce configuration tasks.
• Support Salesforce environments using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Create, update, and maintain Salesforce reports and dashboards.
• Assist with release-management activities.
• Prepare and maintain Salesforce sandboxes.
• Coordinate testing activities for Salesforce releases and enhancements.
• Support deployment activities across Salesforce environments.
• Maintain documentation related to platform configuration, governance, security, and audit requirements.
• Work with internal technical teams and external vendor teams to maintain consistency across Salesforce orgs.
• Monitor Salesforce platform releases and evaluate new features.
• Recommend platform improvements and configuration enhancements where appropriate.
• Support Agile and iterative delivery activities.
• Manage multiple competing priorities in a complex multi-org environment., You will be an especially strong fit if you are an experienced Salesforce Administrator who has supported more than one Salesforce org and can independently manage security, users, automation, configuration, data quality, reporting, troubleshooting, and releases.

The strongest candidate will have demonstrated experience with:

• Salesforce administration in a multi-org environment.
• User setup, profiles, permissions, and access controls.
• Salesforce Flow and declarative automation.
• Objects, fields, page layouts, and platform configuration.
• Data-quality management and validation.
• Reports and dashboards.
• Salesforce troubleshooting.
• Sandbox and release-management support.
• Business-requirements gathering.
• Public Sector Solutions, Experience Cloud, Service Cloud, or Sales Cloud.
• Salesforce governance, documentation, and security practices.

This position is best suited for someone comfortable serving as an advanced platform administrator, rather than an administrator whose experience is limited primarily to user creation and basic support.

Salesforce Administration & Configuration

The selected administrator should have strong working knowledge of:

• User Management
• Profiles
• Permission Sets
• Roles and Sharing
• Salesforce Security
• Objects and Fields
• Record Types
• Page Layouts
• Validation Rules
• Salesforce Flow
• Process Automation
• Data Management
• Duplicate Management
• Data Quality
• Reports
• Dashboards
• Sandbox Management
• Release Support
• Deployment Support
• Salesforce Configuration
• Troubleshooting

Salesforce Cloud Experience

Relevant platform experience includes:

• Public Sector Solutions
• Experience Cloud
• Service Cloud
• Sales Cloud
• Multi-org Salesforce environments
• Enterprise Salesforce administration
• Declarative Salesforce configuration
• Salesforce reporting and analytics, * Creating and maintaining Salesforce users.
• Managing profiles, permission sets, and user access.
• Supporting platform security requirements.
• Troubleshooting access and permission issues.
• Maintaining appropriate security configuration.
• Supporting governance and audit requirements.
• Ensuring configuration changes follow established platform standards.

Salesforce Automation & Enhancements

The administrator will support small and medium-sized platform enhancements such as:

• Salesforce Flows
• Process automation
• Page-layout changes
• Object and field configuration
• Minor data-model adjustments
• Validation rules
• User-experience improvements
• Reports and dashboards
• Data-quality enhancements

Data Quality & Reporting

The role includes responsibility for:

• Monitoring Salesforce data quality.
• Supporting duplicate prevention.
• Improving data hygiene.
• Maintaining validation controls.
• Investigating data-quality issues.
• Developing and maintaining reports.
• Updating dashboards based on business needs.
• Supporting accurate and reliable Salesforce information.

Release Management & Testing

The selected administrator will assist with:

• Sandbox preparation
• Release planning
• Testing coordination
• Configuration validation
• Deployment support
• Post-deployment verification
• Documentation of platform changes
• Coordination with development and vendor teams

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field from an accredited college or university.
• Minimum 3 years of professional Salesforce administration experience.
• Strong hands-on Salesforce user-administration experience.
• Experience with user provisioning and access management.
• Strong understanding of Salesforce profiles and permission management.
• Experience configuring Salesforce platform security.
• Strong experience with Salesforce object configuration.
• Hands-on experience with Salesforce Flow and automation.
• Experience implementing Salesforce configuration enhancements.
• Strong understanding of Salesforce data-management principles.
• Experience creating and maintaining Salesforce reports and dashboards.
• Experience troubleshooting Salesforce user and configuration issues.
• Ability to gather business requirements and translate them into Salesforce configuration solutions.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities across multiple Salesforce environments.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with business, technical, and vendor teams.

Certification Requirements

The following certifications are required or must be obtained within the established timeframe:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

Candidates who already hold both certifications will be especially well aligned with the role.

Preferred Experience

• Experience with Salesforce Public Sector Solutions.
• Experience administering Experience Cloud.
• Experience with Service Cloud.
• Experience with Sales Cloud.
• Experience supporting multiple Salesforce orgs.
• Experience working in complex enterprise Salesforce environments.
• Public-sector Salesforce experience.
• Experience collaborating with third-party Salesforce vendors.
• Experience with Agile methodologies.
• Experience supporting release management.
• Experience with sandbox management and deployment coordination.
• Familiarity with Salesforce governance and audit requirements., Candidates must be comfortable working in a combination of onsite and remote environments., * Total years of Salesforce administration experience.
• Salesforce orgs supported.
• Multi-org Salesforce experience, if applicable.
• User provisioning and user-management responsibilities.
• Profiles, permission sets, roles, and security configuration.
• Salesforce Flow and automation experience.
• Objects, fields, page layouts, and configuration changes.
• Data-quality and duplicate-management experience.
• Reports and dashboards.
• Salesforce troubleshooting.
• Sandbox and release-management experience.
• Public Sector Solutions experience.
• Experience Cloud, Service Cloud, and Sales Cloud experience.
• Salesforce governance or audit-support responsibilities.
• Salesforce certifications, especially Administrator and Advanced Administrator.

This role provides the opportunity to:

• Support 11 enterprise Salesforce orgs rather than a single Salesforce environment.
• Work with Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
• Gain broad exposure to Salesforce administration, security, automation, data management, reporting, governance, and releases.
• Work with multiple business and technical teams.
• Participate in enterprise Salesforce governance and platform-standardization activities.
• Support meaningful enhancements rather than only routine user administration.
• Work in a complex Salesforce environment where advanced administrative expertise can have significant impact.