Office of Infrastructure-IT Support Specialist 3; District 3; Client Support Specialist (Thomaston, GA.) ITP162 (PG-K)

Job Summary: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users’ needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff., Primary Duties & Responsibilities: * Performs job responsibilities with minimal supervision * Provides customer support in the maintenance of systems * Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations * Provides technical support in the operation and use of application software systems * May serve as a lead worker * May train subordinate staff in proper procedures of day-to-day operations * Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur * Conducts extensive research to compile information needed to generate reports, monitor and coordinate projects, complete projects and accurately respond to questions and concerns * Develops materials and methods to be used in training others in the use of various hardware and software * Installs and/or upgrades software on PC’s as instructed * Monitors and coordinates activities/actions assigned to section management by the section director/deputy * Serves as senior management’s representative in promoting the interests of the organization, and in researching, developing and monitoring responses to delegated issues.

Do you have experience in Telecommunications systems?, Do you have a High school diploma or GED?, Entry Qualifications: High school diploma/GED and two (2) years of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area., Completion of an Associate’s degree in a computer related field and experience providing support services on a multi-user computer system OR A thorough knowledge of desktop and multi-user software applications (e.g. Databases, word processors, spreadsheets).

• Three (3) years of work experience providing software and hardware technical assistance to customers and/or one (1) year of previous experience providing phone support technical assistance in a help desk environment.
• Demonstrates ability to operate computer peripheral devices.
• Demonstrates ability to install, configure, and/or troubleshoot desktop and multi-user serves, software, and peripheral devices.
• Demonstrates ability to install and maintain components of voice and/or data communication networks.
• Demonstrates ability to perform small part installations or modifications to electronic equipment.
• Adapt to changing technical environment and variable workloads.
• Committed to providing quality customer service.
• Demonstrates ability to convey complex technical information orally and in writing to diverse customers with varying levels of technical knowledge with tact and courtesy.
• Demonstrates ability to provide technical support and assistance with computer operating systems, local area networking, hardware and software.
• Demonstrates ability to work in a team environment.
• Ability to bend, climb, lift and move in confined spaces.
• Demonstrates ability to analyze and resolve hardware/software problems which have not been experienced previously.
• Demonstrates ability to solve practical problems in installing hardware/software using mathematical and statistical techniques.

Preferred Qualifications:

Knowledge of SCCM, InTune ticketing systems and Active Directory High school diploma/GED and two (2) years of education or experience in information security, privacy, system/network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.