Analyst, IT Systems (Business)

• Assists with the administration and monitoring of business systems to help ensure reliable functionality, data accuracy, and operational efficiency.
• Supports cross-functional teams and vendors in system maintenance, issue resolution, testing activities, and enhancement projects.
• Investigates basic system issues and user inquiries, escalating more complex problems as needed while contributing to resolution efforts.
• Participates in testing activities for system upgrades, patches, configuration changes, and new feature implementations.
• Provides first-level support to end users by answering questions, troubleshooting system issues, and assisting with training and adoption efforts.
• Maintains documentation related to business processes, system procedures, user guides, and support activities.
• Assists with gathering business requirements, documenting process changes, and supporting system improvement initiatives.
• Collaborates with senior analysts and team members to develop knowledge of business systems, tools, and best practices.
• Builds proficiency in system reporting, data analysis, troubleshooting techniques, and process documentation.
• Complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Action Oriented Plans and Aligns Customer Focus Balances Stakeholders Collaborates Nimble Learning Skills Troubleshooting (Problem Solving) Investigation Process Improvement Technical Support Test Planning Analytical Skills User Acceptance Testing (UAT) Critical Thinking

• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Southwire company is an EO employer - M/F/Veteran/Disability

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what’spossible?