LI-Hybrid Novartis has an exciting opportunity for an Associate Director, Content Approval Operations, to lead the execution, and continuous improvement of Content Approval Services related to Core Claims, Reference Librarian resources, and Workflow Management Capabilities training Master Teams List. This role has shared accountability for functionally overseeing and setting priorities for the team and ensuring disciplined, compliant, and predictable execution of the Material Approval Process (MAP). The Associate Director acts as an operational anchor and escalation partner, translating strategy into execution, enabling foundational AI & Automation that will reduce risk, effort and unlock team performance, ensuring strong collaboration across Medical, Legal, Regulatory (MLR), Marketing, Agencies, and Operations partners. This position will be based in East Hanover, NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation, and only

local candidates will be considered. This position will require up to 5% travel as defined by the business (domestic and or international).

About the Role

Key Responsibilities:

Claims & Reference Operations Governance:

• Partner with Core Claims and Medical teams to ensure compliant creation, governance, and maintenance of claims and reference content aligned to approved standards
• Oversee end-to-end progression of claims through the Material Approval Process (MAP), ensuring quality, traceability, and metadata accuracy
• Drive intake discipline, workload prioritization, and forecasting aligned to brand demand and enterprise priorities
• Ensure claims libraries and approved reference repositories remain current, auditable, and enabled for reuse

Material Approval Process (MAP) Execution & Optimization:

• Support execution of MAP workflows across brands and functions, ensuring submission readiness, routing accuracy, and review efficiency while monitoring operational performance (throughput, cycle time, quality) and proactively address risks, bottlenecks, and rework drivers
• Partner with the Director to implement process improvements, including AI-assisted capabilities and automation, to enhance compliance and efficiency

People Leadership and Matrix Team Oversight:

• Provide day-to-day functional oversight, prioritization, and coverage planning across Core Claims, References Operations, and Material Approval Enablement teams, including leading, coaching, and developing the teams and serving as a first-line escalation point for people, delivery, and operational challenges
• Serve as a first-line escalation point for operational, delivery, and team-related challenges, reinforcing governance and standardized ways of working.
• Lead or co-lead targeted improvement initiatives that enhance predictability, quality, and user experience

Cross-Functional Partnership:

• Act as a trusted partner across Medical, Legal, Regulatory (MLR), Marketing, Agencies, and Operations, communicating status, risks, and recommendations clearly and proactively, Contingent Workforce Lifecycle Management Global Market Access Operations Analytics Operations Management Strategic Partnership Business Intelligence Management Consulting Competency Management Capability Development IBM Planning Analytics Decision Support Systems Digital Product Management Online Analytical Processing Healthcare Industry Knowledge Ethical Standards And Conduct Influencing Without Authority Customer Relationship Building Master Of Business Administration (MBA) +0

Salesforce Developer Director, MarTech Product Excellence and Operations Novartis Pharmaceuticals Corp.

East Hanover, NJ*Remote

Planning Equities Budgeting Marketing Dashboard Operations Leadership Consulting, Contingent Workforce Lifecycle Management Global Market Access Operations Analytics Operations Management Strategic Partnership Business Intelligence Management Consulting Competency Management Capability Development IBM Planning Analytics Decision Support Systems Digital Product Management Online Analytical Processing Healthcare Industry Knowledge Ethical Standards And Conduct Influencing Without Authority Customer Relationship Building Master Of Business Administration (MBA) +0

Planning Coaching Metadata Marketing Dashboard Operations Leadership Automation Governance Innovation Forecasting AI Literacy Communication Collaboration Accountability Prioritization Reference Desk Pharmaceuticals Process Mapping Team Leadership Partnership Act Critical Thinking Business Marketing Workflow Management Process Improvement Cycle Time Variation Stakeholder Management Information Management Artificial Intelligence Pharmaceutical Marketing Team Performance Management Aprimo (Marketing Software) Continuous Improvement Process Cross-Functional Collaboration Operational Performance Management, * Bachelor’s degree required in Business, Marketing, Communications, Information Management, or related discipline; advanced degree preferred

• 5+ years of experience in pharmaceutical marketing operations or pharmaceutical content approval with strong understanding of FDA promotional regulations and MAP/MLR review processes
• At least one year of people leadership of direct reports or team lead experience
• Experience with content approval and DAM platforms (e.g., Veeva, Aprimo)
• Proven ability to work with operational metrics, dashboards, and performance data
• Strong stakeholder management and cross-functional collaboration skills
• Ability to translate strategy into disciplined execution in complex, regulated environments
• Foundational AI literacy with the ability to apply critical thinking and compliance judgment, Erosions Budgeting Curiosity Pipelines Operations Leadership Consulting Management Governance Innovation Compassion Forecasting Data Quality Communication Presentations Life Sciences Collaboration Accountability Pharmaceuticals Business Acumen Data Governance Team Leadership Customer Service Health Economics Telephone Skills People Management Scenario Planning Value Realization Influencing Skills Strategic Planning Strategic Alliance Thought Leadership Strategic Thinking Strategic Analysis Revenue Management Business Strategies Analytical Thinking, Innovation Scalability Investments Communication Prioritization Decision Making Product Strategy MarTech Solutions Influencing Skills Product Management Executive Presence Portfolio Management Operational Excellence Portfolio Optimization Continuous Development Artificial Intelligence Strategic Decision Making Product Lifecycle Management Business Continuity Planning Influencing Without Authority Continuous Improvement Process Key Performance Indicators (KPIs) Master Of Business Administration (MBA) +0 Director, Pharma Pricing Operations & Analytics Merck & Co., Inc

Rahway, NJ*On-Site

Finance Planning Erosions Budgeting Curiosity Pipelines Operations Leadership Consulting Management Governance Innovation Compassion Forecasting Data Quality Communication Presentations Life Sciences Collaboration Accountability Pharmaceuticals Business Acumen Data Governance Team Leadership Customer Service Health Economics Telephone Skills People Management Scenario Planning Value Realization Influencing Skills Strategic Planning Strategic Alliance Thought Leadership Strategic Thinking Strategic Analysis Revenue Management Business Strategies Analytical Thinking

The salary for this position is expected to range between $152,600 and $283,400 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Desirable Requirements:

• Experience integrating AI or automation into operational workflows

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture