Technical Support Analyst in Warrington

Energy Jobline

Warrington, PA, United States

about 1 month ago

Apply on www.energyjobline.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job source

www.energyjobline.com

Tech stack

Microsoft Azure Microsoft Exchange Server Hyper-V Microsoft SQL Server Data Logging Office365 Nutanix

Job description

You will monitor the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers.

Requirements

Knowledge of Windows Server 2016 - 2025 configuration, monitoring and troubleshooting Hyper-V (through experience or degree) \n
Basic use of GUI tools to perform troubleshooting \n
Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure or Nutanix, beneficial but not essential \n
Strong verbal and written English \n
Excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions \n
Strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges. \n