NOC Technician I

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime. This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment!

What You’ll Do:

• Monitor network systems for alarms, outages, and performance issues
• Perform first-level troubleshooting and issue resolution
• Open, update, and escalate trouble tickets as needed
• Communicate with internal teams, customers, and vendors during incidents
• Support network maintenance activities and scheduled events
• Document issues, actions, and resolutions accurately
• Assist with reporting and daily network status updates
• Respond to inbound requests via phone, email, and ticketing systems

• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving skills
• Ability to follow processes and respond to alerts quickly
• Strong communication and documentation skills
• Ability to multitask and prioritize in a fast-paced environment
• Willingness to work flexible hours, including nights and weekends

Education & Experience:

High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training).

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and career development opportunities

Grow Your Career at Nex-Tech

Start your career in Network Operations and build the foundation for advanced technical roles!