HVAC Field Service Supervisor

We are seeking a dynamic and experienced HVAC Field Supervisor to lead our HVAC field service operations in the Dallas Fort Worth, Texas region. This is a high-impact leadership role responsible for overseeing daily operations, driving financial performance, developing team members, and aligning service delivery with our strategic goals. The ideal candidate is a proactive leader with a passion for operational excellence, team development, and customer satisfaction., * Supervise, mentor, and support HVAC service technicians

• Assist dispatch in scheduling service calls efficiently
• Review Job Work Orders, Invoices, and Projects for accuracy
• Ensure all work complies with local, state, and federal regulations
• Maintain high levels of customer satisfaction through quality service and communication
• Monitor inventory, tools, and equipment
• Manage escalated customer issues and resolve conflicts
• Collaborate with sales and installation teams to ensure seamless operations
• Track KPIs and prepare performance reports
• Performs disassembly and reassembly of large or small commercial equipment to perform trouble shooting.
• Performs planned maintenance and inspections as indicated in the service agreement.
• Responsible for HVAC maintenance/troubleshooting/replacement and system installation.
• Completes service contracts, quoted projects and demand service calls as directed.
• Develops long-term relationships with customers and explains work performed to the customer’s satisfaction.
• Communicates and documents project status to all project stakeholders.
• Serves as a lead and front-line resource to service technicians through technical support.
• Coordinates the work of subcontractors, and trains and provides guidance to technicians.
• Coordinates multi-tech jobs, and accomplishes multiple tasks on multiple projects with minimal impact, if any, between projects.
• Reviews job contract specifications and assists with installation plan.
• Coordinates work so it aligns with the project and start-up schedule.
• Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
• Completes documentation of invoicing data based on hours worked and materials/equipment used to complete the service.
• Maintains equipment, tools, and inventory stock on service vehicle.

Team Development

• Attract, onboard, and nurture talent to support team growth and succession planning.
• Deliver continuous coaching and feedback to elevate team performance and leadership capabilities.
• Cultivate cross-location collaboration to share best practices and leverage collective expertise.
• Oversee comprehensive training programs for both teams and individuals, utilizing performance reviews and technical training to foster development.

Strategic Communication

• Maintain transparent and proactive communication with the HVAC service manager and Service Operation Manager.
• Ensure major decisions align with company values and goals and are communicated effectively.
• Champion a unified decision-making approach, avoiding location-based divisions.

• 10+ years of commercial experience as a Service HVAC Technician.
• Performs as self-managed individual.
• Professional demeanor, solid interpersonal skills with good written and oral communication capability.
• Demonstrates strong business ethics at all times.
• Proficient in-service management software and Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple priorities.
• EPA Universal Certification required.
• Have a strong understanding of HVAC codes, safety regulations, and best practices
• Experience with budgeting, cost control, and resource planning
• Ability to mentor and develop technicians at all skill levels
• Strong problem-solving skills and attention to detail
• Customer-first mindset with a commitment to service excellence
• Ability to analyze performance metrics and implement improvements
• Familiarity with CRM systems and digital scheduling tools, * Experience in the commercial HVAC trade industry.
• Familiarity with the Service Titan or equivalent (EOS) software .
• Proficiency with service management or ERP systems.
• Ability to work independently and as a team member.
• Professional demeanor and solid interpersonal skills.
• Strong business ethics.
• Excellent organizational and time management skills.
• Positive, personable, and detail oriented.
• Effective communication across multiple platforms and levels.

Additional Skills:

• Proficient in Microsoft Excel, Word, Teams, Bluebeam, and Outlook.
• Strong multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in data entry.
• Familiarity with diagnostic service software applications in the field.

Fuel card, Professional development assistance, AD&D insurance, 401(k), Health insurance, 401(k) matching, Paid time off, Employee discount Full-time Weekends as needed, Evenings as needed, Monday to Friday, On call 4300 Amon Carter Boulevard, Fort Worth, TX 76155, We offer a competitive and comprehensive benefits package designed to support your health, financial security, and professional growth:

Financial & Retirement

• 401(k) plan with Traditional and Roth options
• Company 401(k) matching

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) - Health & Dependent Care
• Employee Assistance Program (EAP)
• Critical illness coverage
• Life and Accidental Death and Dismemberment insurance
• Short- and long-term disability insurance

Work-Life Balance

• Paid time off (PTO)
• Paid Holidays
• Employee discount programs

Karber Corporation (K CORP) is a full-service mechanical and plumbing contractor serving a wide range of industries, including data centers, healthcare, manufacturing, education, aviation, commercial offices, and hospitality. We believe talent comes from all walks of life-and that ambition and hard work are the only prerequisites to success. Whether your goal is to become a master tradesperson or the president of the company, there are no limits to what you can achieve at K CORP.