Network Support Specialist

Pomeroy Assoc., L.P.

Cleveland, OH, United States

about 1 month ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$72,800.0 - $83,200.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Networking Hardware Traceroute Networking Basics Network Connections Wide Area Networks Wireless Access Point Computer Networking Systems Network Support

Job description

We are seeking a Level 2 Network Support Specialist for an onsite contract in Cleveland, OH. This role will focus on providing remote support to sites across North America by troubleshooting network issues, resolving support tickets, and guiding onsite personnel through equipment resets and issue resolution., * Handle and resolve Level 2 network support tickets from multiple sites across North America

Troubleshoot network connectivity issues and escalate when necessary
Guide onsite personnel through equipment resets and basic troubleshooting steps
Diagnose issues related to switches, access points, and network connectivity
Monitor and document ticket progress, ensuring timely resolution
Collaborate with internal teams to resolve complex networking issues

Requirements

This is a hands-on support role ideal for someone with strong networking fundamentals and experience working in a fast-paced support environment., * Must be able to work onsite in Cleveland, OH

Strong understanding of basic networking concepts (ping, traceroute, connectivity troubleshooting)
Experience with switch troubleshooting (logins, port status, configurations)
Hands-on experience with Aruba networking equipment
Experience troubleshooting Aruba Access Points (APs) and connection issues
Strong communication skills, especially guiding non-technical users remotely

Preferred Qualifications