IT Support Specialist - II

SICAME Group is seeking an IT Support Specialist II to provide dependable Tier 1 and Tier 2 technical support for users, endpoints, business applications, conference room technology, connectivity, and plant-floor systems at our Naperville, Illinois operation. This position is ideal for a hands-on IT professional who combines strong technical troubleshooting with responsive customer service, clear documentation, and disciplined follow-through., * Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, scanners, phones, access points, conference room equipment, and approved business applications.

• Receive, prioritize, document, troubleshoot, resolve, and escalate support tickets while keeping users informed and maintaining accurate service records.
• Deploy and configure desktops, laptops, monitors, peripherals, standard software, endpoint security tools, and role-based access.
• Support onboarding, transfers, and offboarding through user-account setup, Microsoft 365 access, shared-drive permissions, hardware setup, equipment recovery, and documentation.
• Perform routine user-access administration including password support, MFA support, distribution lists, file permissions, account updates, and termination support.
• Troubleshoot Windows operating systems, applications, Wi-Fi, VPN/LAN connectivity, printers, scanners, shop-floor terminals, barcode/label devices, and manufacturing technology.
• Assist with endpoint patching, endpoint protection, backup checks, cybersecurity awareness, vulnerability follow-up, and information-security practices.
• Maintain IT asset inventory, equipment assignments, software-license records, warranties, spare equipment, procurement records, and refresh recommendations.
• Support ERP, reporting, manufacturing, and business systems within assigned scope and escalate complex issues to vendors, corporate IT, or senior technical resources.
• Create and maintain support documentation, work instructions, knowledge-base articles, troubleshooting guides, and user-training materials.
• Coordinate with vendors, service providers, corporate IT, Production, Quality, HR, EHS, and leadership to resolve issues and support technology projects.

• Bachelor’s degree in information technology, computer science, business systems, or equivalent job experience.
• Four to six years of progressively responsible IT support, desktop support, or systems support experience preferred.
• Working knowledge of Windows desktop support, Microsoft 365, email, printers, scanners, peripherals, endpoint devices, and standard business applications.
• Understanding of Active Directory or Azure AD, user-access administration, MFA, file permissions, and security best practices.
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, Wi-Fi, switching concepts, access points, and connectivity troubleshooting.
• Ability to document issues, follow procedures, maintain accurate records, and communicate clearly with technical and non-technical users.
• Strong customer service, confidentiality, collaboration, accountability, organization, and problem-solving skills.

Preferred qualifications

• Ticketing systems and remote-support tools.
• Endpoint management and endpoint-security support.
• ERP and manufacturing systems.
• IT asset inventory and lifecycle tracking.
• CompTIA A+, Network+, Security+, Microsoft, or related certifications.
• Bilingual English/Spanish communication skills.

Preferred Personal Qualities

• Detail-oriented and analytical.
• Strong problem-solving skills.
• Effective communicator and collaborative team player.
• Proactive and adaptable.
• High integrity, accountability, and ownership of results., * How many years of progressively responsible IT support, desktop support, or systems support experience do you have?
• Do you have hands-on experience providing Tier 1 and Tier 2 support for Windows desktops/laptops, Microsoft 365, printers, peripherals, and end users?
• Do you have hands-on experience with Active Directory or Azure AD, including user accounts, password resets, MFA, groups, and file permissions?
• Do you have practical experience troubleshooting network connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, or LAN connectivity?

Referral program, Professional development assistance, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account Full-time Naperville, IL 60563, Join us in this dynamic role where your expertise will directly impact our regional operations’ success! Embrace the opportunity to innovate within a global organization committed to excellence in energy solutions while advancing your career through continuous learning and professional growth.

EEO statement:

Sicame Group is an equal opportunity employer. We consider qualified applicants based on job-related qualifications and business needs.

Pay: $85,000.00 - $90,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance, * The approved salary range for this position is $85,000-$90,000 annually. Are you comfortable continuing in the process within this range?

SICAME GROUP is a global leader specializing in products and services related to the transportation and distribution of electrical energy, renewable energy solutions, safety equipment, and industrial applications. With a strong commitment to diversity and social values, the company offers an exceptional international environment supported by a widespread network of local enterprises across multiple continents.