Tier 1 IT Support Technician (Help Desk) - Lafayette, LA

We’re adding a Tier 1 Help Desk Technician to our Lafayette team. This is a great fit for someone early in their IT career who’s eager to learn, enjoys solving problems, and wants to work somewhere that actually invests in your growth. You’ll report directly to leadership and work closely with our Tier 2 technicians who will help you develop your skills.

What You’ll Do

• Provide front-line help desk support to clients via phone, email, and remote tools
• Troubleshoot common hardware, software, printer, and connectivity issues
• Walk clients through basic diagnostic steps to identify and resolve problems
• Set up and support end-user devices, including PCs, printers, and peripherals
• Assist with basic account and access support in Microsoft 365 and Google Workspace
• Log and document all support requests clearly and accurately
• Escalate more complex issues to Tier 2 technicians with clear, thorough notes
• Learn from and work alongside senior technicians to build toward Tier 2-level skills

• Strong customer service skills and a clear, patient communication style
• Genuine interest in IT and a willingness to learn new systems and tools
• Basic understanding of Windows operating systems and common office software
• Ability to stay organized and follow documented processes
• 1-2 years of IT or help desk experience is a plus, but not required - we’re happy to train the right person
• CompTIA A+ certification (or actively working toward it) is a plus

Why Computer One, * Associate (Preferred), * IT support: 2 years (Preferred)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Pay: $18-$20/hour, based on experience
• Hands-on training and a real path toward Tier 2 and beyond
• Yearly raises (typically 3-5%)
• Performance-based bonus opportunities
• Health insurance available
• 401(k) available
• Continuing education support
• A team that actually has your back - we win and lose together

Ready to start building a real IT career? Apply today and let’s talk.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Looking to build a real career in IT instead of just clocking in and out? At Computer One, Louisiana’s premier managed service provider, you’ll get hands-on training, mentorship from experienced technicians, and a clear path to grow - not just a help desk seat.