Tier 2 IT Support Technician - Baton Rouge, LA

We’re expanding our Baton Rouge branch and looking for an experienced Tier 2 technician who can both handle escalated technical issues and mentor our Tier 1 team. You’ll report directly to the branch lead and have real input into how the office runs.

What You’ll Do

• Provide onsite and remote Tier 2 technical support for small business clients across a wide range of hardware, software, networking, and cloud environments
• Handle tickets escalated from Tier 1 technicians, and provide hands-on mentoring and guidance to help them grow
• Set up, configure, and troubleshoot servers, PCs, printers, peripherals, and network equipment
• Manage and support Active Directory, Hyper-V, DHCP, DNS, and VMware environments
• Install, configure, and manage firewalls, switches, VPNs, and wireless access points
• Administer Microsoft 365 and Google Workspace environments
• Communicate directly with vendors to open, update, and resolve support tickets
• Document all work clearly and consistently so the whole team can pick up where you left off
• Participate in a light on-call rotation (less than one weekend per month), monitoring the support mailbox for client outages or offline servers and relaying issues to the on-duty Tier 2 technician for next-morning resolution

• CompTIA A+ certification
• 6+ years of hands-on IT experience, including 2-3+ years working for an MSP
• Strong working knowledge of Windows Server, Active Directory, DHCP, and DNS
• Experience with business networking equipment: firewalls, switches, VPNs, wireless access points
• Comfortable troubleshooting directly with clients - in person, on the phone, and over email
• Strong documentation habits and the ability to work independently

Preferred Qualifications

• Experience with Hyper-V and/or VMware
• Prior experience mentoring or leading junior technicians
• Experience supporting professional service clients (medical, dental, or law offices)
• Additional certifications (Network+, Security+, Microsoft, etc.)

Why Computer One, * IT support: 5 years (Preferred)

• Windows: 1 year (Preferred)
• Managed Service Provider: 2 years (Preferred)

Pulled from the full job description

• Travel reimbursement
• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Dental insurance, * Pay: $24-$29/hour, based on experience
• Yearly raises (typically 3-5%)
• Performance-based bonus opportunities
• Health insurance available
• 401(k) available
• Travel reimbursement
• Continuing education support
• Additional stipend paid for on-call weekends
• A team that actually has your back - we win and lose together

Ready to stop being a ticket number and start being a difference-maker? Apply today and let’s talk.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Tired of IT jobs where you’re just a ticket number? At Computer One, Louisiana’s premier managed service provider, you’ll be part of a small, tight-knit team that actually gets to know the clients we support - and gets recognized for the problems we solve.